Provider Relations Manager
knownwell
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $100,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Develop and maintain strong relationships with primary and specialty care clinicians to facilitate referrals
- Engage providers and office staff through regular visits, presentations, calls, and communications to educate them on knownwell's weight management programs and services
- Train and empower office staff (schedulers, medical assistants, nurses) as referral drivers and provide referral workflow handouts and patient registration tools
- Act as the primary point of contact for clinicians to address questions, concerns, and feedback about knownwell's services
- Conduct presentations and informational sessions for clinicians and staff, leveraging specialty-specific value propositions and outcomes data
- Own referral management including meeting weekly and monthly referral growth targets and managing activity pipeline
- Collaborate with clinical and operations teams to streamline referral and onboarding processes for referred patients
- Track referral data, analyze trends, and optimize outreach strategies
- Contribute to development and refinement of the PRM playbook and targeted outreach campaigns
- Maintain accurate CRM records of clinician interactions, referrals, and engagement activities and provide regular reports on referral trends and outreach effectiveness
Requirements
- 5+ years of experience in provider relations, healthcare business development, or a similar role within a medical practice, healthcare system, or relevant organization
- Track record of meeting and exceeding referral growth or business development targets
- Strong relationship-building skills working with both primary care and specialist providers, and office staff to drive referral workflows
- Proficiency with CRM and referral tracking platforms
- Familiarity with the prior authorization process and payer dynamics is a plus
- Experience and training as a health care provider is a plus
- Comfort with consistent local travel throughout the Chicago metro area