Quality & Training Manager
knownwell
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Define and maintain Central Ops quality standards, audit criteria, and scoring
- Run regular quality audits across scheduling, follow-ups, prior authorizations, and patient communications
- Share audit results clearly with individuals, teams, and leaders
- Identify quality gaps and partner with Ops leaders on corrective actions
- Track and reduce errors, rework, and escalations
- Own onboarding and ongoing training for Central Ops roles
- Build and maintain clear training materials (SOPs, workflows, job aids)
- Deliver live and asynchronous training and assess effectiveness
- Partner with Ops leaders on role-based competencies and retraining plans
- Keep training content current as workflows and policies change
Requirements
- 6+ years in quality, training, or operations enablement
- 3+ Years experience in healthcare start-ups
- Experience building quality and training programs
- Strong analytical and communication skills
- Comfortable working cross-functionally
Benefits
- 💻 Fully remote opportunity
- 🩺 Medical, dental, and vision insurance
- 📈 401K retirement plan with company match
- 🏝️ Up to 20 days of PTO per year + company holidays
- 👶 Up to 14 weeks of parental leave (12 for non-birthing parents)
- 🏡 Annual work from home stipend for remote employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
quality standardsaudit criteriatraining programsSOPsworkflowsjob aidserror trackingrework reductionescalation managementrole-based competencies
Soft skills
analytical skillscommunication skillscross-functional collaborationtraining deliveryeffectiveness assessmentpartnershipproblem-solvingorganizational skillsleadershipadaptability