Senior Business Analyst
Knowledge Services
contract
Posted on:
Location Type: Hybrid
Location: Washington • Washington • United States
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Job Level
About the role
- Collaborate with stakeholders to elicit, analyze, and document business and functional requirements, ensuring alignment with strategic goals.
- Lead complex projects involving cross-functional teams.
- Partner with technical teams to translate business needs into clear, actionable specifications and support solution design and implementation.
- Evaluate existing business processes and identify opportunities for improvement to deliver client value.
- Use advanced process modeling techniques to identify and design improvements in business workflows that align with strategic goals.
- Possess relevant advanced certifications and contributes to creating internal certification criteria.
- Lead internal training sessions, sharing expertise and best practices with colleagues.
- Lead high-level strategic discussions with key stakeholders to align project goals with business objectives and secure stakeholder buy-in.
- Serve as a liaison between business units, technical teams, and external partners, ensuring clear and consistent communication throughout the project lifecycle.
- Cultivate a culture of openness and transparency among BA’s, encouraging feedback and iterative improvements through effective communication channels.
- Contribute to project planning, risk management, and change management activities to ensure successful delivery of initiatives.
- Contribute to high quality, professional deliverables in order to meet project timelines to ensure that client expectations are set accurately from the beginning.
- Create professional, user-friendly documentation and training materials to support solution adoption and knowledge transfer.
- Provide guidance on using tools and techniques effectively, supporting less experienced BAs in their professional development.
Requirements
- Proven ability to collaborate with clients to elicit and document business and technical requirements.
- Skilled in business analysis techniques, including identifying problems, opportunities, and recommending data-driven solutions.
- Experience assessing business needs and proposing process improvements or system enhancements.
- Experience managing or coordinating projects using project management methodologies (e.g., Waterfall, Agile).
- Ability to lead process re-engineering efforts.
- Skilled in team coordination and resource management.
- Experience supporting the rollout and adoption of business solutions.
- Ability to analyze business processes and generate visualizations or dashboards to support decision-making.
- Familiarity with change management principles to drive adoption.
- Ability to create training materials and conduct end-user or internal staff training.
- Demonstrated expertise in Microsoft 365 applications, including Excel, Word, and Project , with the ability to create, manage, and deliver high-quality, professional artifacts.
- Strong attention to detail is essential to ensure accuracy, consistency, and clarity in all deliverables, supporting effective communication and project success.
Benefits
- Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisprocess modelingproject managementprocess re-engineeringdata-driven solutionsvisualizationsdashboardschange managementtraining materials creationstakeholder alignment
Soft Skills
collaborationcommunicationteam coordinationresource managementattention to detailleadershipproblem-solvingstrategic thinkingfeedback cultivationprofessional development guidance
Certifications
advanced certificationsinternal certification criteria