Director, Title and Escrow

Knowledge Anywhere

Director of Escrow Support leading operational strategy and performance within the National Operations Center for a real estate services company.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesLead💰 $140,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead national operational teams across escrow support, post‑closing, vendor management, service desk, and L&D, ensuring cohesive strategy and execution.
Develop and mentor leaders, including managers and supervisors, to build a strong leadership pipeline.
Shape organizational culture focused on service, accountability, collaboration, and continuous improvement.
Forecast and allocate resources to meet service levels across multiple functions and fluctuating transaction volumes.
Build strong relationships with brand, regional, and executive leaders to ensure alignment and partnership.
Serve as the primary operational contact for regional and brand leadership, ensuring transparency, responsiveness, and partnership.
Oversee critical escalations, cross‑functional issues, and complex transaction challenges.
Collaborate with national leaders in Operations, Finance, Accounting, Compliance, Technology, and HR to drive enterprise initiatives.
Ensure performance against KPIs, SLAs, and quality standards across all supported functions.
Represent the National Operations Center in strategic planning, enterprise projects, and cross‑departmental initiatives.
Play a key leadership role in the systems conversion effort to replace CORE.
Work with the optimization team to standardize and optimize processes across markets to ensure consistency and efficiency.
Drive automation, outsourcing, and technology adoption, with a focus on AI, to reduce manual work and improve throughput.
Implement workflow management tools, dashboards, and reporting to maintain real‑time visibility and prevent backlogs.
Use data and feedback loops to continuously improve service delivery and operational performance.
Champion change management, ensuring smooth rollout of new processes, systems, and organizational changes.

Requirements

What you’ll need

10+ years of experience in escrow operations, title operations, or related real estate transaction functions.
5+ years of leadership experience managing managers or multi‑team operations.
Multi‑state operational experience with deep understanding of real estate transaction requirements.
Proven success leading large, diverse teams in a high‑volume, deadline‑driven environment.
Strong executive communication skills, with the ability to influence and collaborate across all levels.
Expertise in operational process design, workflow management, and performance optimization.
High attention to detail, with strong analytical and problem‑solving skills.
Ability to lead through change, manage competing priorities, and drive enterprise‑level initiatives.
Proficiency with escrow, title, and workflow management systems, with a strong orientation toward technology‑enabled operations.

Benefits

Comp & perks

EOE including disability/veteran
At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

escrow operationstitle operationsoperational process designworkflow managementperformance optimizationdata analysischange managementautomationAI technology adoptionresource allocation

Soft Skills

leadershipmentoringcommunicationcollaborationproblem-solvingattention to detailinfluencingorganizational culture shapingservice orientationadaptability