Senior Consultant, International Relocation – Korean-Speaking

Knowledge Anywhere

Sr Consultant managing international relocations for clients in Singapore. Delivering customer service and core Cartus products to improve transitions for assignees and families.

Posted 5/4/2026full-timeSingapore • 🇸🇬 SingaporeSeniorWebsite

About the role

Key responsibilities & impact

Provides single point of accountability for all phases of international relocation activities on behalf of client as outlined in contractual agreement.
Provide exemplary customer service to assignee and his/her family.
Deliver Cartus’ core products and services (consulting, cross cultural, language, moving services, etc.) to assign customers according to prescribed Cartus’ standards.
Demonstrate knowledge of Cartus’ products and services in all interactions with clients and customers.
Compile data and/or coordinate the compilation of data from internal Cartus departments to ensure the accuracy and timeliness of client reporting.
Maintain and enhance relationships with Cartus’ internal departments and external suppliers/partners in regard to meeting and exceeding clients’ needs.
Providing performance feedback, coaching, mentoring and training.
Identify individual and team training needs and serve as team coach and mentor, draw on team and external resources to drive team results.
Monitor team caseloads for productivity and make recommendations/take action regarding resource allocation.
Model, for client and team, exceptional service; drive top block results through continuous attention to service standards, identifying delivery gaps, etc.
Recognize cross-selling opportunities of Cartus’ products and services to assign clients to generate increased revenue.
Recommend enhancement to client policy; promote Cartus and partnership services to generate increased revenue.
Coordinate special projects including client presentation, client/supplier training, etc.; present and deliver special projects including client presentations, training, etc.
Any other duties as assigned by the Management.

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience required
4-7 years’ related business experience in the customer service, call centre, relocation, destination services, immigration, moving services, real estate, Accounting firms-HR outsourcing (expatriates’ payroll), hospitality (hotel concierge, airlines) or international industry.
Demonstrated (formal/informal) team leadership skills.
Superior communication skills needed, and account and/or people management experience preferred.
Excellent spoken & written English and Korean language (required to communicate with Korean clients & assignees)

Benefits

Comp & perks

Healthcare
Paid Time Off
Flexible working arrangements
Professional development opportunities
Bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedata compilationclient reportingcross-sellingproject coordinationtrainingmentoringperformance feedbackresource allocationservice standards

Soft Skills

team leadershipcommunicationcoachingrelationship managementproblem-solvinginterpersonal skillsorganizational skillsattention to detailadaptabilityclient-focused

Certifications

Bachelor's degree