Associate, Customer Care – Spanish, English

KnowFully Learning Group

Customer Care Associate at KnowFully Learning Group, providing bilingual support to customers in finance and healthcare sectors. Managing inquiries and ensuring customer satisfaction in a remote role.

Posted 4/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
Keep records of customer interactions using all systems as needed
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers

Requirements

What you’ll need

Fluency in both English and Spanish
Excellent verbal and written communication skills
Excellent interpersonal, relationship building, and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred
Ability to multitask in a fast-paced environment
Ability to use proper phone and email etiquette
Ability to work well independently and as a team
Ability to adapt to the changing needs of the company and department
Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.

Benefits

Comp & perks

Health
Dental
Vision
Life
Disability
Paid time off
401(k) retirement plan with employer match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryMicrosoft Office

Soft Skills

verbal communicationwritten communicationinterpersonal skillsrelationship buildingcustomer serviceorganizational skillsattention to detailtime managementmultitaskingadaptability