KnowFully Learning Group

Director

• Maintain compliance with ACCME Standards for Integrity and Independence and Joint Accreditation requirements across all KME activities
• Ensure KME meets its annual commitment to a target percentage of activities designated as Interprofessional Continuing Education (IPCE), including verifying that IPCE activities meet requirements for interprofessional planning, faculty, and learner participation, and address interprofessional collaboration in content
• Track multiple CME/CE activities simultaneously using Asana and internal tools
• Ensure accuracy of tracking spreadsheets and reporting documents in Excel
• Support collection of required documentation from joint providers (e.g., disclosures, evaluations, attendance/learner data, outcomes documentation, etc.)
• Monitor deadlines and proactively ensure all activities are on track
• Lead preparation for Joint Accreditation reaccreditation cycles and self-studies; serve as primary liaison to the Joint Accreditation organizations

Director, Accreditation – Joint Providership

Performance Marketing

• Lead paid acquisition across a multi-brand portfolio serving licensed healthcare and wellness professionals
• Own paid search (Google Ads, Microsoft Advertising) and paid social (Meta) strategy and execution
• Manage and optimize campaigns directly in Google Ads, Microsoft Advertising, and Meta Ads Manager
• Own conversion tracking accuracy across platforms, including GA4, Google Tag Manager, platform pixels, and offline conversion imports

Senior Paid Media Manager

Customer Support

• Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
• Identify and assess customer needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
• Keep records of customer interactions using all systems as needed.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Identify sales leads.

Associate, Customer Care – English

• Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
• Keep records of customer interactions using all systems as needed
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Associate, Customer Care – Spanish, English

Accounting Manager

• Create, edit, and manage a portfolio of financial accounting and auditing training courses
• Perform effective research of relevant topics
• Design, develop and periodically update training courses
• Collaborate with marketing leadership in developing suggestions for new or updates to existing courses
• Write technical accounting blog posts and articles

Director, Accreditation – Joint Providership

Senior Paid Media Manager

Associate, Customer Care – English

Associate, Customer Care – Spanish, English

Manager, Accounting and Auditing Content Development