Associate, Customer Care – English

KnowFully Learning Group

Associate, Customer Care supporting customers with inquiries and issues at KnowFully Learning Group. Engaging in product guidance, ensuring customer satisfaction, and driving sales standards.

Posted 4/23/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution.
Keep records of customer interactions using all systems as needed.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers.
Identify sales leads.

Requirements

What you’ll need

College degree or equivalent work experience preferred.
Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred.
Excellent verbal and written communication skills.
Excellent interpersonal, relationship building, and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred.
Ability to multitask in a fast-paced environment.
Ability to use proper phone and email etiquette.
Ability to work well independently and as a team.
Ability to adapt to the changing needs of the company and department.
Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.
Ability to function well in a high-paced and at times stressful environment.

Benefits

Comp & perks

health
dental
vision
life
disability
paid time off
401(k) retirement plan with employer match

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata entryMicrosoft OfficeCRM systemsZendeskMicrosoft Dynamicscommunication procedurestime managementmultitaskingproblem-solving

Soft Skills

verbal communicationwritten communicationinterpersonal skillsrelationship buildingorganizational skillsattention to detailteamworkadaptabilitypositive attitudestress management