Perform application administration functions within StarLIMS and related systems.
Manage user accounts, permissions, and access controls.
Provide helpdesk-style support to laboratory staff, resolving user and system issues.
Troubleshoot and resolve technical issues using SQL, logs, and system tools.
Write Crystal Reports, SQL queries, views, and stored procedures to extract and transform data from SQL Server.
Validate Crystal Reports to ensure accuracy, completeness, and data integrity.
Monitor report performance and implement corrective actions to optimize speed and reliability.
Develop and maintain a variety of Crystal Report formats, including: Tabular, Drill-down, Matrix, Charts.
Support both standard recurring reports and ad hoc data requests.
Develop and prepare technical public health reports, charts, tables, and presentations.
Produce business process documentation, data flow diagrams, and system usage guides.
Communicate findings and technical information clearly through written and oral reports.
Collaborate with laboratory, epidemiology, and informatics teams to support data-driven decision-making.

Requirements

Bachelor’s degree in Health Informatics, Information Systems, Computer Science, Health Information Management, or a closely related field is required.
Minimum 3 years of Crystal Reports development experience, preferably supporting a laboratory environment.
Demonstrated experience working with relational databases and SQL Server.
At least 3 years of StarLIMS experience (Public Health experience strongly preferred).
Experience providing technical support or helpdesk services.
Proficiency with Microsoft Office products.
Excellent written and verbal communication skills.
Strong organizational skills and attention to detail.
Critical thinking and analytical problem-solving abilities.
Ability to manage time effectively and prioritize multiple tasks.
Strong interpersonal skills and ability to work with diverse teams.
Must be able to obtain and maintain a Public Trust clearance.
U.S. citizenship required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Crystal ReportsSQLSQL Serverdata extractiondata transformationdata validationreport performance monitoringdata flow diagramstechnical documentationpublic health reporting

Soft Skills

written communicationverbal communicationorganizational skillsattention to detailcritical thinkinganalytical problem-solvingtime managementprioritizationinterpersonal skillscollaboration

Certifications

Bachelor’s degree in Health InformaticsBachelor’s degree in Information SystemsBachelor’s degree in Computer ScienceBachelor’s degree in Health Information ManagementPublic Trust clearance