Senior HR Operations Specialist

KnowBe4

Senior HR Operations Specialist supporting KnowBe4’s digital workforce security platform in São Paulo. Managing employee lifecycle operations, compliance, payroll inputs, benefits, absence cases, and company culture initiatives.

Posted 8/8/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR Operations, including policy implementation, employee lifecycle management, and compliance with HR regulations. Strong capabilities in fostering a collaborative office culture and managing administrative tasks efficiently.

Highest-signal resume keywords

HR Operations ExperiencePolicy DevelopmentEmployee Lifecycle ManagementStrong Administration SkillsMicrosoft Office Literacy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DevelopmentEmployee Lifecycle ManagementBenefits AdministrationPayroll Input ValidationCompliance ManagementDispute ResolutionOnboarding CoordinationTime-Off Request HandlingVendor CoordinationDiversity Initiatives

Soft Skills

Excellent Interpersonal SkillsStrong Written CommunicationCustomer-Focused AttitudeTime ManagementAttention to Detail

Tools & Technologies

Microsoft OfficeBusiness SoftwareMacBooks

Industry Keywords

HR PoliciesEmployee RelationsOperational SupportOffice CultureConfidentiality

About the role

Key responsibilities & impact

Provide operational support to the HR Director (International)
Develop and facilitate initiatives that create a collaborative and inclusive office environment and company culture
Draft and implement HR policies, procedures, processes, and the employee handbook
Provide confidential operational and administrative HR support throughout the employee lifecycle, including onboarding, offboarding, employee relations, dispute resolutions, disciplinaries, grievances, leave, absence, retirement, and redundancy
Coordinate long-term absence cases with internal stakeholders, governmental institutes, and the company doctor
Provide operational HR support for other regions as needed
Assist with compliance requirements concerning employee contracts, bonuses, pensions, and related matters
Handle time-off requests
Assist with benefits administration, vendor selection, and vendor coordination
Handle logistical office needs, supplies, vendors, visitors, and onboarding coordination
Manage the office culture and office-spend budget
Assist with HR projects and disciplinary or employee-relations cases
Prepare and validate payroll inputs
Develop ideas to maintain company culture
Coordinate cross-functional events, lunches, dinners, birthdays, and employee-goodie shipments
Partner with the global Culture team
Assist in creating and implementing local diversity initiatives

Requirements

What you’ll need

Relevant degree or equivalent experience preferred
Experience within HR Operations desired
Strong administration skills
Familiarity with business software such as Microsoft Office
High level of confidentiality
Excellent interpersonal and customer-facing skills
Strong written and verbal communication skills
Customer-focused attitude
Excellent time management and organizational skills
Ability to multitask and work in a fast-paced environment
Attention to detail
Resourceful and proactive
Willingness to go the extra mile
Very familiar with computers; MacBooks are a plus
Microsoft Office literacy
Resume must be submitted in English
Applicant assessment and background check may be part of the hiring procedure

Benefits

Comp & perks

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech, and fun work environment