Renewal Specialist – Tech Touch

KnowBe4

Tech Touch Renewal Specialist handling customer renewals and collaborating with CSMs at KnowBe4. Ensuring accuracy and efficiency in renewals to support company revenue growth.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $52,000 - $57,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing renewal opportunities and customer relationships, with a strong focus on maximizing bookings and preventing churn. Proficient in Salesforce administration and pipeline management to ensure accurate forecasting and deal completion.

Highest-signal resume keywords

Renewals ManagementSalesforce AdministrationPipeline ManagementCustomer NegotiationOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RenewalsSales OperationsAccount ManagementPricing StrategiesForecasting

Soft Skills

Direct CommunicationCollaborative ApproachProcess-Oriented Mindset

Tools & Technologies

Salesforce

Industry Keywords

Customer HealthChurn PreventionBookings TargetsDeal Sheets

About the role

Key responsibilities & impact

Manage all renewal opportunities within your assigned portfolio, researching customer health and account status to stay ahead of potential issues.
Partner closely with Tech Touch CSMs to strategize on their accounts, aiming to maximize bookings and provide a seamless experience for the customer.
Lead direct conversations with customers to understand their needs and handle objections, ensuring we can predictably close every opportunity.
Work with customers to prevent churn and secure optimal contract terms that benefit both the customer and the company.
Generate accurate renewal quotes using pricing strategies that meet our established standards and policies.
Manage your 30, 60, and 90-day pipeline with precision, providing daily and weekly forecasts and meeting regularly with the Renewal Specialist Director.
Maintain impeccable administration of your opportunities in Salesforce, including the thorough and accurate completion of deal sheets for every deal.
Focus on meeting and exceeding your individual bookings targets and quotas to support our overall growth.

Requirements

What you’ll need

1+ years of experience in renewals, sales operations, or account management, preferably in a fast-paced environment where you've managed a high volume of accounts.
Strong organizational skills with a natural ability to track dozens of moving parts, manage a pipeline, and follow through on tasks without being asked twice.
Direct communication style. You write clear, professional emails, feel comfortable leading negotiations, and know how to explain pricing details to customers.
Process-oriented mindset. You enjoy the "administration" side of sales—ensuring Salesforce records are perfect and deal sheets are complete.
Collaborative approach. You can build strong working relationships with CSMs and work together to find the best path forward for every customer.

Benefits

Comp & perks

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses