Technical Solution Architect – Business Applications

KnowBe4

Technical Solution Architect, key technical leader for SaaS platform integration at KnowBe4. Specializing in Salesforce, Netsuite, Workday, Mulesoft, and AI/ML capabilities.

Posted 5/12/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $150,000 - $170,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Design end-to-end technical solutions that meet business requirements, ensuring scalability, reliability, and security across the entire application landscape.
Lead the architectural strategy for integrating key business applications, including Salesforce (CRM), Netsuite (ERP), Workday (HCM/Finance), and leveraging Mulesoft for enterprise-level integration and API management.
Architect and govern the strategic implementation and integration of AI/ML capabilities within core SaaS platforms (e.g., Salesforce Einstein, Workday AI), ensuring data readiness, governance, and ethical application of models for predictive analytics and automation.
Create and maintain comprehensive technical documentation, including architecture diagrams, data flow maps, integration specifications, and solution blueprints.
Partner effectively with Product Managers, Delivery teams, and Business Stakeholders to translate strategic initiatives into concrete, actionable technical designs.
Research and evaluate new technologies and tools to enhance the existing architecture and drive innovation across the organization.
Participate in security reviews and compliance audits related to system architecture and data flow.
Mentor junior technical staff on architectural best practices and system complexities.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, or a related field.
Minimum of 7 years of experience in an architectural role, with significant experience in a high-growth SaaS or technology environment.
Proven expertise in designing and implementing complex integrations between multiple enterprise SaaS applications.
Deep architectural knowledge of Salesforce and at least one other major platform (Netsuite or Workday).
Hands-on experience with an integration platform as a service (Mulesoft preferred) and API-led connectivity principles.
Strong understanding of data modeling, security, governance, and the architectural principles required to support AI/ML initiatives within a SaaS application ecosystem.
Excellent communication skills with the ability to articulate complex technical ideas to both technical and non-technical audiences.

Benefits

Comp & perks

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

architectural designintegration designdata modelingAI/ML implementationpredictive analyticsAPI managementtechnical documentationsolution architecturescalabilityreliability

Soft Skills

communicationmentoringcollaborationstrategic thinkingproblem-solvinginnovationleadershipstakeholder engagementtechnical articulationteamwork

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Technology