QA Engineer – MIS

KnowBe4

QA Engineer for MIS teams ensuring high quality in diverse business systems, including SaaS and AI applications. Collaborating on testing processes and strategies for accurate outputs and performance.

Posted 4/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $105,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudJavaPythonSQL

About the role

Key responsibilities & impact

Develop and implement comprehensive test strategies for MIS systems and projects
Create detailed test plans and test cases for new features, enhancements, and integrations
Maintain QA best practices and standards across all platforms
Quickly adapt to and learn new systems, platforms, and business processes with minimal guidance
Proactively dig into requirements documentation to thoroughly understand system functionality
Perform thorough manual testing across the full spectrum of MIS applications and software
Execute functional, regression, integration, and user acceptance testing
Perform specialized testing of AI systems including Large Language Models (LLMs) and agentic AI, evaluating outputs for accuracy, consistency, and alignment with business requirements
Conduct performance and load testing when necessary
Design, develop, and maintain automated test scripts to appropriately support a variety of applications
Identify opportunities and implement test automation for repetitive testing scenarios
Continuously improve test automation coverage and efficiency
Identify, document, and track software defects using appropriate tools
Analyze and document bugs and errors discovered during testing phases
Provide clear, detailed reproduction steps and supporting evidence for identified issues
Collaborate with developers to ensure timely resolution of issues
Perform root cause analysis on critical bugs to prevent recurrence
Test integrations between systems to ensure data consistency, data flow, and functionality
Verify end-to-end business processes that span multiple systems
Rapidly gain understanding of business workflows to provide meaningful QA feedback
Prepare detailed test reports and quality metrics for stakeholders
Maintain up-to-date test documentation, including test cases and procedures
Report test results in a clear, concise manner for both technical and non-technical stakeholders
Develop comprehensive test plans that align with business requirements
Work closely with developers, business analysts, and product owners to understand requirements and ensure quality throughout the development lifecycle
Participate in sprint planning, daily stand-ups, backlog refinement, and retrospectives as appropriate
Work closely with teams to resolve identified issues
Stay updated on the latest QA methodologies, tools, and best practices
Propose and implement process improvements to enhance testing efficiency and effectiveness

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent work experience
3+ years of experience in software quality assurance
Strong experience in both manual and automated testing methodologies across SaaS platforms (NetSuite, Salesforce, Workday, etc.)
Proficiency in at least one test automation framework (Copado Robotic Testing experience is a plus)
Working knowledge of programming/query languages (SOQL, SQL, Java, Python) and API testing tools like Postman
Experience with Jira for requirement and bug management
Knowledge of CI/CD pipelines and experience with cloud platforms (AWS, Azure)
Understanding of testing approaches for AI systems, particularly for evaluating LLM outputs for accuracy and alignment with requirements
Experience with database testing and data integration validation
Familiarity with workflow automation tools (UiPath, Work-Relay is a plus)
Knowledge of security testing principles and best practices
Exceptional attention to detail with excellent analytical and problem-solving capabilities
Strong communication skills and ability to thrive in a fast-paced, collaborative environment
Self-motivated ability to quickly learn new systems and technologies with minimal supervision

Benefits

Comp & perks

Company-wide bonuses based on monthly sales targets
Employee referral bonuses
Adoption assistance
Tuition reimbursement
Certification reimbursement
Certification completion bonuses
Modern, high-tech work environment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

manual testingautomated testingtest automationfunctional testingregression testingintegration testinguser acceptance testingperformance testingload testingdatabase testing

Soft Skills

attention to detailanalytical skillsproblem-solvingcommunication skillscollaborationself-motivatedadaptabilitytime managementcritical thinkingprocess improvement

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information Systemsrelated field degree