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About the role
Key responsibilities & impact- Develop and maintain comprehensive knowledge of products and security awareness practices.
- Implement and configure products for small to mid-sized business customers post-purchase.
- Build and maintain strong relationships with key customer contacts.
- Record and track customer deployment activities.
- Support Snr. Professional Services colleagues and mentor junior team members as needed.
- Adhere to and promote security awareness practices
- Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
- Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
- Complete all policy requests received from customers or when supporting other team members.
Requirements
What you’ll need- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision.
Benefits
Comp & perks- We offer company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses - all in a modern, high-tech, and fun work environment.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootinganalysisfirewall protocolsemail protocols
Soft Skills
verbal communicationwritten communicationorganizational skillstime managementcollaborative skillsteamworkintegrityaccountabilityrespectcommitment
Certifications
two-year degree