KnowBe4

Professional Services Engineer

KnowBe4

full-time

Posted on:

Location Type: Hybrid

Location: Clearwater • Florida • United States

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Job Level

Junior

About the role

  • Develop and maintain comprehensive knowledge of products and security awareness practices.
  • Implement and configure products for small to mid-sized business customers post-purchase.
  • Build and maintain strong relationships with key customer contacts.
  • Record and track customer deployment activities.
  • Support Snr. Professional Services colleagues and mentor junior team members as needed.
  • Adhere to and promote security awareness practices
  • Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
  • Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
  • Complete all policy requests received from customers or when supporting other team members.

Requirements

  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Two-year degree preferred
  • Familiarity with firewall and email protocols is preferred
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity, accountability, respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision.
Benefits
  • We offer company-wide bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses - all in a modern, high-tech, and fun work environment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical troubleshootinganalysisfirewall protocolsemail protocols
Soft Skills
verbal communicationwritten communicationorganizational skillstime managementcollaborative skillsteamworkintegrityaccountabilityrespectcommitment
Certifications
two-year degree