RevOps Manager, SMB & Mid-Market
KnowBe4
full-time
Posted on:
Location Type: Hybrid
Location: Arlington • Virginia • United States
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Tech Stack
About the role
- Develop and implement the rhythm of the business for the SMB & Mid-Market segment of our Domestic Revenue departments. This includes our New Customer, Cross-Sell/Upsell and CSM teams, as well as Marketing and Channel.
- Communicate and prepare documentation on revenue performance for the VP of Processes and Programs / VP RevOps.
- Design and document key business processes within the Revenue segmentation and collaborate with the Business Process Management (BPM) team on any cross-functional processes that extend beyond the Revenue team
- Rapidly diagnose operational improvement opportunities and recommend initiatives to drive higher revenue performance and efficiency
- Collaborate with revenue leaders to automate or improve processes with revenue technology solutions
- Define actionable plans and roadmaps, align cross-functional stakeholders and lead successful implementation of large and complex change initiatives
- Design and compile all needed KPIs/data points through Excel and Slides that will be used to report up as necessary
- Engage SMB / MM Revenue leaders and sales representatives to identify training and development opportunities, and collaborate with the training organization to ensure training needs are met
Requirements
- Bachelor's degree or equivalent practical experience
- MBA or Master's degree (preferred)
- Minimum 7 years of experience with revenue operations in a Software as a Service (SaaS) company
- Minimum 3 years of experience working directly with Business-to-Business SaaS sales teams
- Minimum 3 years of people management experience
- Strong Excel/Sheet/Slides knowledge
- Experience with cloud-based enterprise software using CRM tools such as Salesforce
- Experience with effectively communicating across organizations, geographies, and cultures
- Ability to remove ambiguity and drive efficiency by creating documentation and new business processes
- Skilled at developing relationships and trust across cross-functional stakeholders
- Excellent communication and presentation skills, with the ability to take complex, ambiguous topics and bring structure and clarity for the revenue organization
- Excellent business acumen and problem-solving skills
- Ability to work with data and pull insights from the data.
Benefits
- We offer company-wide bonuses based on monthly sales targets
- Employee referral bonuses
- Adoption assistance
- Tuition reimbursement
- Certification reimbursement
- Certification completion bonuses - all in a modern, high-tech, and fun work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
revenue operationsbusiness process designKPI developmentdata analysisExcelpresentation skillsdocumentationchange managementautomationproblem-solving
Soft Skills
communicationrelationship buildingcross-functional collaborationleadershiporganizational skillstraining and developmentefficiency improvementtrust developmentambiguity reductionbusiness acumen
Certifications
Bachelor's degreeMBAMaster's degree