KnowBe4

Partner Success Manager – MSP Per Client

KnowBe4

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $50,000 - $115,000 per year

Job Level

JuniorMid-Level

About the role

  • Build and maintain strong relationships with MSP partners
  • Guide partners through structured onboarding for each new customer deployment
  • Track customer usage patterns, adoption metrics, and health indicators across partner's portfolio
  • Conduct regular check-ins and quarterly business reviews with partner stakeholders
  • Collaborate with technical support, pricing specialists, and internal teams
  • Identify and pursue expansion opportunities within your partner portfolio
  • Use available tools, gather partner feedback, and share insights to improve partner experience
  • Maintain accurate, up-to-date records in Salesforce

Requirements

  • 2+ years of customer success, account management, or partner-facing experience
  • Channel partner understanding with familiarity working with resellers, distributors, or managed service providers
  • Relationship-building skills with the ability to connect with diverse personalities
  • Results-oriented mindset with proven ability to meet targets, manage renewals, identify growth opportunities
  • Organized multi-tasker who can manage multiple partner relationships simultaneously
  • Clear communicator who writes professional emails, leads productive calls and video meetings
  • CRM proficiency with hands-on experience in Salesforce or similar platforms
Benefits
  • Health insurance
  • 401(k) matching
  • Bonuses based on monthly sales targets
  • Employee referral bonuses
  • Adoption assistance
  • Tuition reimbursement
  • Certification reimbursement
  • Certification completion bonuses
  • Flexible work hours

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementpartner-facing experienceCRM proficiencySalesforce
Soft skills
relationship-buildingresults-oriented mindsetorganizational skillsmulti-taskingclear communication