Customer Success Manager – Strategic
KnowBe4
full-time
Posted on:
Location Type: Hybrid
Location: Clearwater • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Customer Success Manager (Strategic) is responsible for building effective relationships with current strategic customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The Customer Success Manager (Strategic) is responsible for managing the onboarding of new strategic customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.
Requirements
- Associate’s Degree or equivalent work experience
- Experience with onboarding and successfully managing KnowBe4 Enterprise/Strategic accounts preferred
- Experience managing accounts with complex IT systems
- Experience managing accounts with 1000+ employees
- Experience in communicating with high level executives in enterprise level accounts
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Experience with Salesforce or other CRM
- Experience with Microsoft Excel and Word
- Experience with Gmail and Google Docs
- Experience with web Browsers (Chrome, Internet Explorer, etc.)
- Excellent verbal and written communications
- Superior Customer Service skills
- Excellent time management and organization skills
Benefits
- company-wide bonuses based on monthly sales targets
- employee referral bonuses
- adoption assistance
- tuition reimbursement
- certification reimbursement
- certification completion bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
onboardingaccount managementIT systems managementcustomer growthupsellingCRMMicrosoft ExcelMicrosoft WordGmailGoogle Docs
Soft skills
communicationcustomer servicetime managementorganization
Certifications
Associate’s Degree