Lending Manager – Back End

Knock

Lending Manager (Back End) leading a mortgage loan department at Knock. Driving efficiencies, team performance, and managing the closing pipeline within a remote team.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $88,100 - $96,100 per yearWebsite

About the role

Key responsibilities & impact

As a Lending Manager (Back End) you will manage, lead, and scale the team of Closer/ Funders, communicating weekly, monthly, quarterly, and yearly team and company goals, ensuring expectations of the team are met and exceeded.
You will also co-manage the Loan Assistant team for post-closing, recordation and file audits only.
You will innovate new and better ways to do things in order to meet company KPI’s
Proactively manage the mortgage closing pipeline, providing coaching and feedback to the closing team.
Proactively manage and scale final document services with internal employees
Maintain accountability for performance of individuals on the team by documenting discussions in Bamboo/15Five as well as instilling responsibility to perform at a high level.
Cultivate a culture of camaraderie and teamwork through team meetings as well as individual 1:1 check-ins.
Load balance as necessary in order to meet company SLA’s
Act as a resource to the team for escalations, questions, and exceptions
Work closely with the Sales, Loan Assistants and Bridge Loan Specialist teams to provide timely and accurate service to all
Work closely with the Lending Manager (Front End) to ensure files transition to closing from processing/underwriting seamlessly and all departments are communicating effectively.
Assist the Head of Lending, Director of Lending Operations and Lending Manager (Front End) with identifying gaps in process and policy within the closing and post-closing functions.
Once gaps are identified, write process, procedure and policy changes for review, training and implementation.
Follow up to ensure new processes/policies/procedures are adopted and functioning.
Continually learn, grow, and expand your knowledge, while also supporting others learning experiences; act as a mentor and be a resource for others inside and outside of your team
Establish best practices to ensure the team function is running efficiently by identifying and executing changes to the process flow as needed
Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Requirements

What you’ll need

Experience in managing mortgage loan closing and funding department
Experience leading and coaching a team and aiding in the success of that team
You’ve communicated and partnered with customers in a remote environment.
Knowledge of Conventional mortgage products and Fannie Mae/Freddie Mac policies and guidelines; Regulatory Mortgage Compliance, state, federal, local government, private investors and insurers.
You are someone who is obsessed with providing amazing customer service; you go above and beyond and strive to ‘wow’ the customer, always.
Attention to detail is your middle name: You triple-check your work, have a fine-eye for small details, and ensure that the work you do is consistently accurate.
Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
Have proven success working 100% remote in prior positions
Education: High school or equivalent experience
A minimum of 10 years of relevant experience, with 5 years being in a leadership role
We encourage you to apply even if you don’t have every listed requirement

Benefits

Comp & perks

Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
Flexible Paid Time Off for full time employees
Paid parental leave for all full time employees: 12 weeks paid parental leave for the birthing parent, 6 weeks paid parental leave for the non-birthing parent
One thousand annually for professional development
Life, AD&D and Disability insurance for full time employees
401K (noncontributory by Knock) for all employees
$75 monthly allowance for health & wellness
Up to $400 monthly for a co-working space for eligible employees
$100 monthly allowance for home internet, mobile phone or other communication devices
$2,500 referral bonus for eligible employees

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Hard Skills & Tools

mortgage loan closingfunding department managementteam coachingprocess writingpolicy implementationRegulatory Mortgage ComplianceConventional mortgage productsFannie Mae policiesFreddie Mac guidelinesattention to detail

Soft Skills

leadershipcustomer serviceteamworkcommunicationmentoringproblem-solvingadaptabilitycamaraderiecultural inclusivityremote collaboration