Knock

Production Manager

Knock

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $100,000 per year

About the role

  • Lead your team by example, demonstrating how to properly support clients and referral partners through the lending process by maintaining a loan application pipeline, ensuring compliance within federal and state regulations, and company processes & procedures
  • Drive strong sales growth from the Loan Officer team to meet and exceed company targets for loan applications and loans closed, owning your teams contributions towards Knock’s goals
  • Promote a culture that puts People First, with an emphasis on best-in-class customer service that delights customers and referral partners
  • Coach and guide your team in their development as lending professionals by maintaining an open door as a resource - teaching them how to fish instead of providing the fish and creating job aids, process, or policy where you see opportunities to do so
  • Develop and grow market share by maintaining a quality network of business relationships that serves both as a source of referrals for your team and new mortgage lending opportunities
  • Partner with managers in Operations and other cross-functional stakeholders to remove obstacles for your team to get every loan to an on-time closing
  • Be a proactive knowledge source for Loan Officers, educating on mortgage services & products to assist Loan Advisors in helping customers determine the best options for their needs
  • Continually learn, grow, and expand your knowledge while also supporting others’ learning; act as a mentor and be a resource for others inside and outside of your team
  • Collaborate with the training coordinator to develop job aides for Loan Officers to thrive
  • Maintain required NMLS and State Licensing in states where Knock is licensed to originate mortgage loans, including any required continuing education
  • Take on ad-hoc projects as they arise & always be willing to support your team where they need you

Requirements

  • Proven experience as a licensed Mortgage Loan Originator with a minimum of 5 years experience in the industry
  • Demonstrated success leading teams of Mortgage Loan Originators as a Regional or Branch manager, or related position in the mortgage industry
  • You are a great coach, a team player, and a fantastic communicator
  • You get important $#!+ done and see initiatives through to completion
  • An innate drive to fix or improve what you see broken around you and ability to operate independently
  • Subject matter expert in FNMA and FHLMC guidelines
  • Experience using Encompass, Optimal Blue, and Customer Relationship Management Systems
  • Belief in creating diverse, equitable, and inclusive practices and programs that will further Knock’s commitment to making an impact, learning, putting people first, being open, and courageous
  • Have proven success working 100% remote in prior positions & are experienced leading a distributed team
  • Experience in FINTECH, lending start-up, or driving massive year over year volume growth
  • We encourage you to apply even if you don’t have every listed requirement
Benefits
  • Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
  • Flexible Paid Time Off for full time employees
  • Paid parental leave for all full time employees: - 12 weeks paid parental leave for the birthing parent
  • - 6 weeks paid parental leave for the non-birthing parent
  • One thousand annually for professional development
  • Life, AD&D and Disability insurance for full time employees
  • 401K (noncontributory by Knock) for all employees
  • $75 monthly allowance for health & wellness
  • Up to $400 monthly for a co-working space for eligible employees
  • $100 monthly allowance for home internet, mobile phone or other communication devices
  • $2,500 referral bonus for eligible employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Mortgage Loan OriginatorFNMA guidelinesFHLMC guidelinesloan application pipeline managementsales growthcoachingteam leadershipcustomer serviceprocess improvementremote team management
Soft Skills
communicationteam playercoachingproblem-solvingmentoringcollaborationinitiativeadaptabilityresourcefulnesscommitment to diversity and inclusion
Certifications
NMLS licensingState Licensing