Knock

Business Analyst

Knock

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $86,500 - $114,000 per year

Job Level

Junior

Tech Stack

PythonSQLTableau

About the role

  • Own and Advance Business-Critical Reporting:
  • Design, build, and maintain dashboards within Knock’s reporting platforms (e.g., Tableau) used for management and executive reporting
  • Establish repeatable, standardized reporting processes that ensure accuracy, consistency, and reliability across the organization
  • Apply independent judgment to determine appropriate metrics, data sources, and presentation methods to support informed decision-making
  • Partner with business leaders to translate complex data into actionable insights
  • Ensure Data Accuracy, Integrity, and Governance:
  • Own data quality standards across systems to ensure reporting accuracy and trust
  • Normalize, clean, and structure data tables to support long-term scalability and maintainability
  • Define, document, and enforce data definitions, naming conventions, and field mappings across multiple platforms
  • Handle sensitive and confidential information, including PII, in compliance with internal security standards and data privacy best practices
  • Create, Improve, and Maintain Processes & Pipelines:
  • Design and document processes and procedures for data workflows, reporting, and automation
  • Make thoughtful changes to existing business-critical processes with minimal disruption to operations
  • Maintain and optimize data pipelines to ensure speed, reliability, and accuracy without causing business interruptions
  • Independently identify gaps, risks, and inefficiencies in current systems and recommend solutions
  • Drive Automation and Cross-Functional Enablement:
  • Learn and understand existing workflows and automations across teams
  • Evaluate and improve existing automations across sales, marketing, and operations
  • Partner with cross-functional stakeholders to understand workflows and design scalable, data-driven solutions
  • Take ownership of ongoing maintenance, monitoring, and improvement of automation logic and outputs
  • Identify and drive opportunities to improve and simplify current automations

Requirements

  • Strong analytical mindset with the ability to exercise independent judgment and solve complex business problems
  • Proficiency in Excel or Google Sheets, including formulas, lookups, and pivot tables
  • Working knowledge of SQL (joins, conditional logic); familiarity with Python, JSON structures, and delimited text formats is a plus
  • Experience with data visualization tools (nice to have: experience with Tableau, Power BI, or Looker)
  • Experience developing, maintaining, and validating data used for management reporting and operational decision-making
  • Experience cleaning, organizing, and maintaining data from CRMs or spreadsheets
  • Experience collaborating with marketing, sales, or operations teams on reporting or process improvement initiatives
  • Strong attention to detail, particularly when cleaning, mapping, and labeling data, and the ability to identify data inconsistencies or errors
  • Clear and effective communicator with the ability to simplify complex concepts
  • Ability to work independently, prioritize work, and adapt to changing business needs without close supervision
  • Agility in adapting to changing processes, new situations, and thinking on one’s feet
  • Resourcefulness, decisiveness and accountability for the customer and agent experience
  • Demonstrated ability to perform under pressure, meet deadlines, and manage multiple priorities simultaneously
  • Outstanding work ethic and commitment to delivering high-quality results
  • Passion for Knock’s POPSICLE values and a consistent commitment to doing the right thing
  • Bachelor’s degree
  • Minimum of 1 year in an analytical, reporting, or technical support role
Benefits
  • Top tier medical, dental, & vision benefits for full time employees starting on the first day of employment
  • Flexible Paid Time Off for full time employees
  • Paid parental leave for all full time employees:
  • 12 weeks paid parental leave for the birthing parent
  • 6 weeks paid parental leave for the non-birthing parent
  • One thousand annually for professional development
  • Life, AD&D and Disability insurance for full time employees
  • 401K (noncontributory by Knock) for all employees
  • $75 monthly allowance for health & wellness
  • Up to $400 monthly for a co-working space for eligible employees
  • $100 monthly allowance for home internet, mobile phone or other communication devices
  • $2,500 referral bonus for eligible employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data visualizationSQLExcelGoogle SheetsPythondata cleaningdata organizationdata validationdata automationdata governance
Soft skills
analytical mindsetindependent judgmentproblem-solvingattention to detailclear communicationadaptabilityresourcefulnessdecisivenessaccountabilitywork ethic
Certifications
Bachelor's degree