Member Services, Database Coordinator

KNKX Public Radio

Member Services & Database Coordinator supporting KNKX's fundraising efforts by managing donor relations and gift processing. Requires data accuracy in donor management CRM and proactive outreach for donation retention.

Posted 6/24/2026full-timeTacoma • Washington • 🇺🇸 United StatesJunior💰 $21 - $24 per hourWebsite

About the role

Key responsibilities & impact

Perform data entry tasks within donor management CRM (Raiser’s Edge NXT), including recording gifts, preparing and sending gift acknowledgment receipts and updating donor records to accurately reflect giving, to support fundraising efforts.
Monitor online gifts and Sustainer account updates daily, addressing urgent comments or potential errors.
Act as the primary point of contact for donor and member inquiries in coordination with the call center.
Perform proactive outreach for Sustainer retention and recapture.
Execute maintenance of database records including name and address updates, account suppressions, notes, payment schedules, and other account updates.
Oversee data pulls for premiums.
Provide support for issues related to member fulfillment.
Assist Data Processing Team with other gift entries, mail prep and donor stewardship projects as needed.
Provide support with pledge drive data input and member relations.
Perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree and/or experience in business, accounting, information systems, nonprofit management or other related field is preferred.
1+ years of experience in nonprofit development or fundraising.
Knowledge of database applications in membership software, Raiser’s Edge, Luminate, and other Blackbaud products preferred.
Knowledge of fundraising best practices.
Proficiency in Microsoft Office Suite and Google Suite.
Experience with mail merge using Microsoft Word and Excel applications.

Benefits

Comp & perks

medical
dental
voluntary vision/life insurance
401K (with a 5% employer match)
flexible spending account
mass transit pass
employee assistance programs
generous vacation and paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrydatabase managementgift acknowledgmentdata pullsmail mergefundraising best practicesdonor stewardshipaccount updatespayment schedulesmember relations

Soft Skills

communicationproactive outreachproblem-solvingcoordinationattention to detailcustomer serviceteam collaborationorganizational skillsinquiry handlingsupport