Manager, Omni Fraud Prevention

KnitWell Group

Manager of Omni Fraud Prevention overseeing online fraud management for KnitWell brands, leading fraud prevention strategy and collaborating with teams. Delivering KPI reporting and strengthening fraud protocols.

Posted 5/2/2026full-timeFlorida, Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

The Manager of OMNI Fraud Prevention oversees online fraud management for all brands within the KnitWell portfolio.
This person leads the fraud prevention strategy, using both KnitWell's fraud platforms and internal systems to identify and reduce risks to our brands.
Responsibilities include training, developing, and mentoring team members so they can successfully carry out fraud management procedures, aiming to lower chargebacks, enhance customer experience, and address vulnerabilities to lessen exposure.
Collaborate closely with cross-functional teams to implement new fraud prevention measures and continuously monitor evolving risks.
Proactively contribute insights and recommendations to strengthen current protocols, ensuring KnitWell remains agile and effective in combating fraudulent activities within the retail sector.
Deliver weekly and monthly fraud KPI reporting to validate performance of fraud prevention systems and processes; perform trend and root-cause analysis to identify drivers, recommend solutions, and track impact.

Requirements

What you’ll need

5+ years’ experience in fraud prevention and investigation.
Bachelor’s degree or equivalent experience.
Expert knowledge of Ecommerce fraud management applications, and knowledge of fraud risks associated with credit, debit and gift cards (a must).
Experienced with Customer Contact Center apps such as Sales Force, MAO, and ATG.
Strong analytical, investigative, and problem-solving abilities; detail-oriented, independent, and organized.
Experience in managing several projects simultaneously while maintaining a strong attention to detail.
Strong verbal and written communication skills and strong interpersonal skills with the ability to clearly articulate complex concepts to peers and management.
3-5 years fraud management experience in a leadership role, preferably in the retail environment.
2+ years of data analytics, preferably focused on fraud risk.
Proficiency with MS Office suite (excel, word & PowerPoint a must).
Ability to work flexible hours.

Benefits

Comp & perks

You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
Support for your individual development plus opportunities for career mobility within our family of brands.
A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*
Medical, dental, vision insurance & 401(K).*
Employee Assistance Program (EAP).
Time off – paid time off & holidays.*

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Applicant Tracking System Keywords

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Hard Skills & Tools

fraud preventionfraud investigationEcommerce fraud managementdata analyticstrend analysisroot-cause analysischargeback reductioncustomer experience enhancementproject managementanalytical skills

Soft Skills

leadershipmentoringproblem-solvingdetail-orientedindependentorganizedverbal communicationwritten communicationinterpersonal skillsarticulation of complex concepts