Senior Service Desk Analyst – Contractor
Knights of Columbus
contract
Posted on:
Location Type: Hybrid
Location: New Haven • Connecticut • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
ITSMServiceNow
About the role
- Providing advanced technical support and exceptional customer service to resolve IT-related Incidents and Service Request Fulfillment.
- Support for internal staff, contractors, Field Force users, and future state may include our members.
- Troubleshooting, triaging, and resolving complex problems.
- Collaboration with cross-functional teams to ensure timely resolution of technical issues.
- Mentoring and guidance to junior Service Desk Analysts.
Requirements
- Bachelor’s degree in the field of computer science or business management or equivalent.
- 5 years of IT experience including roles in sr. technology service and support or equivalent combination of training and experience.
- Extensive knowledge in troubleshooting and resolving issues with computer hardware, software, SAAS solutions, mobile devices, and residential network equipment.
- Familiarity with the advanced principles of ITIL and Service Desk Best Practices.
- Extensive application support experience with O365 Applications preferred.
- Experience with desktop operating systems, and networking.
- Proficient working knowledge of a range of diagnostic utilities.
- Knowledge and understanding of all relevant ITSM industry standards.
- ServiceNow hands on experience.
Benefits
- Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.
- Professional development opportunities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingproblem resolutionapplication supportdiagnostic utilitiesdesktop operating systemsnetworkingSAAS solutionsmobile devicescomputer hardwarecomputer software
Soft skills
customer servicecollaborationmentoringguidance