Manager, Site Maintenance
KNAPP North America
full-time
Posted on:
Location Type: Office
Location: Greencastle • Pennsylvania • United States
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About the role
- Be the customer-facing voice for Knapp Inc.
- Responsible for all communication between our customer and your team and the Resident Business Manager.
- Attend daily production meetings and manage communication to engage customers with site team.
- Responsible for developing and managing budget with Resident Business Manager.
- Treat customers with respect and maintain a professional manner.
- Develop, implement, and supervise maintenance programs for automated systems.
- Build and maintain customer relationships, understanding and leading maintenance programs.
- Identify the appropriate time to escalate issues following escalation procedures.
- Provide leadership and guidance to Resident Site, executing supervisory responsibilities as per organizational policies.
- Oversee tasks by developing team skills to meet service level agreements.
- Ensure all training requirements are met both technically and regulatory.
Requirements
- Authorization to work in the U.S.
- Passport or ability to obtain passport
- Work on weekends and/or overtime as required
- Professional office etiquette is required at all times
- Occasional travel required
- Physical requirements may include: sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading
Benefits
- Industry competitive compensation
- Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
- 401k with a very generous employer match and no vesting!
- Paid Vacation & Holidays
- Profit Sharing
- Paid Parental Leave
- Subsidized Daycare
- Tuition Reimbursement
- Pet Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget managementmaintenance program developmentsupervisory responsibilitiesescalation procedures
Soft Skills
customer communicationprofessionalismrelationship buildingleadershipteam development