Knak

QA Engineer

• Execute thorough manual testing for new features and releases
• Build and maintain test plans and QA documentation
• Guide developers in adopting automated testing tools like Playwright
• Participate in planning and design sessions to flag potential quality risks
• Monitor and report on key product quality metrics

Quality Assurance Analyst

Operations

• Build and own strategic success roadmaps that tie Knak adoption to customer business outcomes.
• Partner with CSMs and Account Directors to run executive-level QBRs, success planning, and value realization reviews.
• Guide customers through onboarding, integration milestones, and architecture evolution as they scale with Knak.
• Maintain world-class retention (NRR, GRR) by proactively identifying expansion opportunities, optimization areas, and risk signals.
• Deliver monthly executive briefs covering customer health, performance insights, workflow maturity, and campaign operations trends.
• Act as the senior subject matter expert advising customers on omni-channel campaign execution best practices across platforms like Marketo, Eloqua, SFMC, and Adobe.
• Translate customer requirements into scalable campaign frameworks, modular asset strategies, and workflow enhancements using Knak.
• Optimize campaign build processes, QA frameworks, segmentation readiness, and governance models.
• Provide thought leadership on marketing automation evolution, message personalization, and operational maturity.
• Define and evolve Knak’s enterprise strategy playbooks, including onboarding frameworks, campaign operations best practices, and workflow optimization models.
• Mentor Customer Success Managers and Partner teams on marketing operations, adoption drivers, and campaign strategy.
• Lead internal knowledge-sharing sessions to elevate technical and operational excellence across GTM.
• Serve as a bridge between customer needs and Knak’s product vision.
• Diagnose campaign performance issues and provide actionable insights using data, channel analytics, and workflow analysis.
• Partner closely with Product to validate roadmap direction, highlight adoption blockers, and share customer insights at scale.
• Support Sales engineering efforts with technical guidance, solution architecture, and campaign ops advisory.
• Build and maintain scalable internal assets: architecture playbooks, integration guides, maturity models, and executive templates.
• Influence GTM initiatives and product launches through a customer outcomes and advocacy lens.

Principal Campaign Operations Strategist

Full-stack Engineer

• Build and maintain RESTful APIs and integrations with third-party platforms
• Design scalable and efficient backend systems using Laravel (PHP)
• Create seamless, responsive UIs in Vue.js that enhance usability
• Work with MySQL databases, optimizing queries and data modeling
• Develop serverless microservices with Node.js on AWS Lambda
• Ensure code quality through testing, reviews, and documentation
• Mentor junior developers and foster continuous improvement
• Collaborate with cross-functional teams to solve complex challenges

Senior Full-Stack Developer

• Build end-to-end AI features: Own development from idea to production, using agile processes and cross-functional collaboration.
• Create autonomous agents: Use Python, Node.js, and microservices architecture to deliver powerful, intelligent features.
• Implement agentic workflows: Use frameworks like LangGraph for reasoning, planning, and multi-step execution.
• Ensure reliability: Build testing and evaluation frameworks with LangSmith to monitor and maintain agent performance.
• Develop ML-driven analytics: Apply machine learning to surface insights that drive smarter marketing.
• Shape architecture: Work with the AI Architect to design scalable cloud-based systems.

AI Software Developer

Backend Engineer

• Develop and maintain RESTful APIs with Laravel (PHP)
• Build Python and Node.js services for AI agent hosting and LLM interaction
• Apply object-oriented and functional programming to deliver scalable and maintainable systems
• Tune queries and indexing for MySQL to improve speed and reduce latency
• Use AWS services to build secure, scalable infrastructure
• Lead and participate in code reviews, maintaining high standards across the team
• Work with product, design, QA, and DevOps to align solutions with business needs
• Share knowledge and set a high bar for technical excellence

Senior Backend Software Developer

Content Marketing Manager

• Help define and evolve Knak’s brand voice, tone, and storytelling strategy
• Lead campaign storytelling - from the first spark of an idea through execution
• Set the content calendar and key campaign moments with digital and product marketing
• Push us past safe, same-same marketing into content that’s bold, creative, and memorable
• Concept and produce scroll-stopping content: short-form video, meme-driven posts, blog series, LinkedIn carousels, and more (including a flagship Benchmark report)
• Be hands-on: show up in content - on camera, in writing, and behind the scenes
• Tap into internal SMEs, customers, and leadership to bring fresh stories to life
• Partner with freelancers and creators to scale production without sacrificing quality
• Build content for distribution, not just publication
• Own how Knak shows up across LinkedIn, blog, newsletter, and partner channels
• Collaborate with digital (paid + SEO) to amplify reach and impact
• Measure what works, remix it, and double down on the winners
• Translate creative ideas into measurable reach and brand impact, with growth metrics as your feedback loop
• Test and evaluate emerging digital channels

Senior Manager, Brand and Content Marketing

Email Marketing Manager

• Build Knak’s newsletter from scratch - voice, structure, cadence, and design.
• Source, write, and curate content that makes marketers actually look forward to opening.
• Own creative direction: headlines, visuals, sections, themes.
• Measure performance (open, click, share, growth) and continually optimize.
• Design and own pre-customer lifecycle campaigns (welcome, nurture, re-engagement, product education).
• Collaborate with marketing ops and digital to deliver smart, modular campaigns.
• Create reusable templates, frameworks, and playbooks.
• Partner with product marketing and demand gen to tie launches and campaigns into the inbox journey.
• Run regular A/B and multivariate tests (subject lines, content, design).
• Use performance data to evolve both the newsletter and lifecycle programs.
• Ensure list health, deliverability, and engagement best practices.
• Feed insights back into Knak’s modular design system.
• Be the voice of Knak in the inbox and the email community.
• Publish POVs, share insights, and represent Knak at events, webinars, and in customer education.
• Work with the Content Pod to repurpose newsletter content into blogs, social posts, and videos.
• Collaborate with Nicole Merlin (Head of Email Strategy) to stay at the cutting edge of design and email best practices.

Email Marketing Lead

• Build end-to-end AI features and own development from idea to production using agile processes
• Create autonomous agents using Python, Node.js, and microservices architecture
• Implement agentic workflows using frameworks like LangGraph for reasoning, planning, and multi-step execution
• Build testing and evaluation frameworks with LangSmith to monitor and maintain agent performance
• Develop ML-driven analytics to surface insights that drive smarter marketing
• Work with the AI Architect to design scalable cloud-based systems
• Collaborate closely with designers, product managers, and developers, keeping user experience top of mind

• Build reliable APIs: Develop and maintain RESTful APIs with Laravel, ensuring testability, observability, and performance.
• Create AI microservices: Build Python and Node.js services for AI agent hosting and LLM interaction, enabling seamless content generation.
• Design across the stack: Apply object-oriented and functional programming to deliver scalable and maintainable systems.
• Optimize databases: Tune queries and indexing for MySQL to improve speed and reduce latency.
• Deploy to the cloud: Use AWS services (Lambda, CDN delivery, optimization) to build secure, scalable infrastructure.
• Elevate code quality: Lead and participate in code reviews, maintaining high standards across the team.
• Collaborate cross-functionally: Work with product, design, QA, and DevOps to align solutions with business needs.
• Mentor engineers: Share knowledge and set a high bar for technical excellence.
• Contribute to architecture decisions and shape the future of marketing automation.

Quality Assurance Analyst

Principal Campaign Operations Strategist

Senior Full-Stack Developer

AI Software Developer

Senior Backend Software Developer

Senior Manager, Brand and Content Marketing

Email Marketing Lead

AI Software Developer

Senior Backend Software Developer, AI Agents