Analyst

• Provide first-level support to internal customers by logging, tracking, and resolving tickets according to defined procedures.
• Perform initial triage and analysis of incidents and requests related to operational systems, ensuring accurate understanding of the issue.
• Provide functional support to users, advising on proper system use and operational best practices.
• Record information clearly, concisely, and completely in ticketing systems (ServiceNow and Movidesk), ensuring traceability and an accurate history.
• Monitor SLAs and response deadlines, ensuring timely follow-up to customers within agreed times.
• Escalate issues to higher support levels when necessary, maintaining clear, organized, and proactive communication with involved teams.
• Assist with simple testing, validation, and approval of fixes, system adjustments, or improvements.
• Work collaboratively with the support team and other departments, contributing to continuous improvement of support and service processes.
• Prepare and monitor support metrics reports, analyzing ticket volumes, response and resolution times, SLA compliance, and key areas of concern to support management decision-making and identify improvement opportunities.

Support Analyst – Mid-level

• Act as a specialist consultant executing Services requests for clients in the active portfolio at nstech PSL, with a focus on the TMS (Transportation Management System).
• Diagnose needs, propose solutions, and deliver implementations, configurations, and operational improvements.

Analista de Implantação – Pleno

Software Engineer

• Serve as the technical reference for the development, maintenance, and evolution of systems, supporting mid-level and junior developers;
• Design, develop, and maintain PL/SQL objects (procedures, functions, triggers, packages, jobs, and schedulers), ensuring performance, security, and scalability;
• Analyze and optimize SQL queries, identify bottlenecks, and implement tuning, indexing, and partitioning strategies;
• Contribute to data modeling and evolution, reviewing structures and defining schema change strategies with minimal production impact;
• Develop and evolve backend applications in Java, applying architectural best practices, object-oriented principles, SOLID, and design patterns;
• Develop and maintain frontend applications using React, Angular, or similar technologies, ensuring quality, component reusability, and a good user experience;
• Ensure integration between frontend, backend, and database, guaranteeing consistency, performance, and reliability of solutions;
• Participate in defining system architecture, evaluating technical trade-offs, security, performance, and cost considerations;
• Define and promote development best practices, coding standards, and repository organization;
• Conduct code reviews, support the team’s technical growth, and work to reduce technical debt;
• Investigate and resolve critical incidents, perform root cause analysis, and propose structural improvements;
• Collaborate with product and business teams to analyze requirements and define technical solutions;
• Support deployment, versioning, and observability strategies for systems;
• Contribute to technical documentation and the recording of architectural decisions.

Senior PL/SQL Developer

Frontend Engineer

• Develop and optimize routines in Oracle PL/SQL
• Create and maintain REST APIs (JSON/XML)
• Work on system integrations
• Version code with Git or SVN
• Support frontend tasks (Angular)

Junior Fullstack Developer – Angular, PL/SQL

• Lead implementation projects of the Logistics Control Tower software with clients, from kick-off through go-live.
• Prepare and monitor schedules, action plans and project milestones, ensuring deadlines and deliverable quality.
• Serve as the primary point of contact between the client, technical team, product and internal departments.
• Gather functional and operational requirements from clients’ logistics, transportation and operations teams.
• Configure and parameterize the system according to the client’s processes (SLA, KPIs, operational flows, business rules).
• Support the definition of performance indicators and operational visibility for the control tower.
• Assist in integrations with legacy systems (TMS, ERP, WMS, tracking, telemetry, and others).
• Validate layouts, data flows and consistency rules for information.
• Execute integrated testing, user acceptance (UAT) and support resolution of inconsistencies.
• Conduct training for end users, key users and managers to ensure correct platform usage.
• Support client change management to drive system adoption and operational best practices.
• Prepare supporting materials, user manuals and process documentation as needed.
• Provide post-implementation follow-up (hypercare) to ensure stability and adherence to defined processes.
• Identify opportunities for improvement, automation and optimization of control tower usage.
• Collaborate with Support and Customer Success teams to ensure client satisfaction.
• Report project status, risks and progress to internal and external stakeholders.
• Document decisions, configurations and lessons learned throughout the project.
• Contribute to the development of success stories and lessons learned.

Implementation Analyst – Mid-level

Product Manager

• Create, prioritize, and keep the product backlog up to date and well-organized;
• Plan and manage the product roadmap in alignment with business strategy;
• Facilitate agile ceremonies (planning, daily stand-ups, review, retrospective, and refinement);
• Gather and validate requirements with internal and external stakeholders;
• Define clear acceptance criteria and track the progress of deliveries;
• Monitor progress and quality metrics, proposing continuous improvements;
• Manage expectations and ensure transparent communication across all involved teams/areas;

KMM

Support Analyst – Mid-level

Analista de Implantação – Pleno

Senior PL/SQL Developer

Junior Fullstack Developer – Angular, PL/SQL

Implementation Analyst – Mid-level

Product Owner – Mid-level