Kmart Australia Limited

Associate Engineer – Workplace Technology

Kmart Australia Limited

full-time

Posted on:

Location Type: Office

Location: Chadstone • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Manning the Tech Bar and providing friendly, in‑person support to Kmart and Target team members.
  • Helping with a mixture of hardware and software related issues, ranging from troubleshooting laptops, related peripherals and applications, mobile devices, printing, connectivity issues, account access and other platforms managed by Workplace Technology.
  • Working through tickets related to workplace services and ensuring every interaction is fast, helpful, and customer‑centric.
  • Supporting team members with everyday tech challenges and creating an experience that feels welcoming, professional, and easy.
  • Collaborating with Engineers and Senior Engineers to learn the workplace tech stack, shadow more complex work, and grow your technical capability.
  • Assisting with device setups, small deployments, configuration tasks, and general workplace tech operations.
  • Playing a key role in shaping the Tech Bar experience and building a culture of exceptional customer service.

Requirements

  • Previous experience in IT support, service desk, or workplace technology, with a strong interest in growing your technical skills.
  • A people‑first mindset, you enjoy helping others, building rapport, and creating a positive experience.
  • Confidence communicating face‑to‑face, asking good questions, and guiding someone through a solution.
  • A basic grounding in workplace tech, including hardware troubleshooting, Office 365, device setup, and common workplace tools.
  • Curiosity and a willingness to learn.
  • The ability to manage multiple requests, stay calm under pressure, and prioritise effectively in a busy environment.
  • A proactive, customer‑focussed attitude and a desire to be part of a supportive, team‑driven culture.
Benefits
  • We’ll provide multiple ways for you to learn from online micro-credentialing in Udemy, support to gain certifications to tech community events and more.
  • Great career opportunities across the broader Wesfarmers Group.
  • We offer inclusive leave and ongoing support for team members of all backgrounds and family circumstances.
  • Free onsite parking when you’re required to come into the office.
  • We want you to feel rewarded for your commitment and hard work that's why everyone gets the opportunity to participate in a bonus program.
  • A team member discount card that gives you a discount at Kmart, Target, Bunnings, and Officeworks.
  • A free OnePass membership offering free delivery across Kmart & Target on eligible products.
  • Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
  • Reflection room, space for prayer, meditation, or time for yourself.
  • Wesfarmers is Kmart’s parent company and each year eligible employees can elect to purchase shares through a salary sacrifice arrangement.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supporthardware troubleshootingdevice setupconfiguration tasksticket managementcustomer serviceworkplace technologysoftware troubleshootingprinting supportconnectivity issues
Soft Skills
customer-centricpeople-first mindsetcommunicationrapport buildingcuriosityproblem-solvingprioritizationcalm under pressureteam collaborationproactive attitude