Customer Solutions Architect

KlearNow

Customer Solutions Architect at KlearNow redefining trade compliance and customs brokerage through intelligent automation. Acting as a technical partner to customers and enhancing trade operations.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $125,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer-facing technical roles, with a strong ability to understand and translate customer needs into actionable solutions. Proficient in delivering training, managing technical escalations, and fostering trust with stakeholders across various levels.

Highest-signal resume keywords

Customer-Facing Technical Role ExperienceTechnical Escalation ManagementTraining Delivery and EnablementDomain Experience in Customs BrokerageExcellent Written and Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions ArchitectureTechnical Problem SolvingPlatform Configuration DesignRoot Cause AnalysisAI/ML Product Exposure

Soft Skills

Organizational SkillsSelf-DirectionConsultative ApproachInfluencing SkillsAdaptability

Certifications & Qualifications

Bachelor's Degree in Technical or Business Field

Industry Keywords

Customs BrokerageFreight ForwardingTrade ComplianceLogistics TechnologyGlobal Trade Compliance

About the role

Key responsibilities & impact

The Customer Solutions Architect is a new, purpose-built role in the Customer Success organization, part solutions architect, part solutions engineer, part trusted advisor.
This person is the technical face of KlearNow to our customers, and the customer's advocate inside our Product and Engineering teams.
Most of the work is proactive and consultative.
The Customer Solutions Architect builds a deep understanding of how each customer actually runs their customs and trade operations, then designs and refines platform configurations that fit those workflows.
They lead customer training, run technical business reviews alongside the Customer Success Manager, and advise customers on how to get more value from the platform as their volumes, lanes, and compliance requirements change.
They own the technical understanding of the issue, reproduce and isolate root cause, translate it into terms Engineering can act on, and stay with it through resolution keeping the customer informed and confident throughout, and making sure they understand what changed and why.
This is a high-leverage, high-visibility role for someone who is equally credible in a debugging session and in front of a customer's VP of Supply Chain/Trade Compliance.

Requirements

What you’ll need

6–10 years in a customer-facing technical role: solutions architect, solutions engineer, technical account manager, implementation engineer, or technical support engineer.
Demonstrated ability to own technical escalations and coordinate resolution across Support, Product, and Engineering.
Demonstrate ability to understand customer’s needs and provide thought leadership to influence and build trust at multiple levels.
Excellent written and verbal communication. Able to explain a technical problem to an engineer and a business impact to an executive in the same day.
Proven experience delivering training or enablement to customer audiences of varying technical skill.
Highly organized, self-directed, and comfortable operating with ambiguity in a role that is being defined as it is built.
Bachelor's degree in a technical or business field, or equivalent practical experience.
Domain experience in customs brokerage, freight forwarding, trade compliance, or logistics technology. Familiarity with customs entries and global trade compliance.
Exposure to AI/ML-enabled products and how to set customer expectations around model-driven output.
Experience helping stand up a new function, playbook, or process from scratch.

Benefits

Comp & perks

Competitive base salary + variable compensation tied to retention and expansion targets