KlearNow

DevOps Engineer

• Own the design and governance of CI/CD pipelines — including automated testing, SAST/DAST scanning, dependency checks, and secrets detection.
• Lead infrastructure-as-code and container orchestration practices, and drive automation initiatives that reduce manual effort and improve consistency at scale.
• Apply engineering rigor to ML training pipelines, model serving infrastructure, and data supply chains.
• Design and manage the AI infrastructure layer — including GPU/compute resource provisioning, model registry operations, experiment tracking, and inference scaling — across AWS and GCP.
• Ensure AI systems are built, deployed, and monitored to the same reliability and security standards as core product services.
• Lead end-to-end security across cloud, infrastructure, and product — spanning cloud posture management, API protection, runtime security, network segmentation, and secrets management across AWS and GCP environments.
• Define and enforce security policies, standards, and best practices that balance delivery speed with a strong compliance posture.
• Anticipate operational risks, drive preventative measures, and lead rapid incident response across environments.
• Translate security and engineering requirements into actionable roadmaps.
• Define and track KPIs that demonstrate delivery effectiveness and inform prioritization.
• Act as a trusted security advisor to engineering squads and leadership alike.

DevOps, MLOps & Security Engineering Lead

Customer Success Manager

• Promote KlearNow usage across assigned accounts throughout the US and Canada, focusing on measurable business outcomes and ROI.
• Translate KlearNow features and capabilities into client-specific business benefits and use cases.
• Build ROI cases, executive narratives, and business cases that drive adoption and executive buy-in.
• Lead Quarterly Business Reviews (QBRs) that connect KlearNow platform performance to customer trade operations outcomes.
• Cultivate senior-level relationships across business units to align KlearNow with strategic goals and digital transformation roadmaps.
• Serve as the client-facing liaison for executive stakeholders, providing guidance and aligning technology with business priorities.
• Maintain and grow partnerships that position KlearNow as a preferred enabler for transformation initiatives.
• Own the full commercial lifecycle post-sale: adoption, renewal, and expansion.
• Identify, qualify, and pursue expansion opportunities across teams and business units to increase footprint and wallet share.
• Negotiate renewals and contract expansions in partnership with Sales leadership.
• Set, measure, and report KPIs (adoption, ROI, revenue share, and others) to stakeholders and leadership.
• Monitor and maintain account health scores; own escalation and recovery plans for at-risk accounts.
• Oversee timelines, deliverables, and stakeholder communication for high-impact client initiatives.
• Bring client feedback and requirements into product planning and cross-functional strategy to ensure KlearNow evolves with user needs.
• Serve as a subject matter resource on customers' trade compliance workflows — broker operations, entry types, IEEPA/tariff implications, and HTS classification needs.
• Coordinate with Engineering and Operations on platform escalations that affect your accounts

DevOps, MLOps & Security Engineering Lead

Senior Customer Success Manager