Intermodal Operations Coordinator

KlearNow

Intermodal Operations Coordinator managing and coordinating multimodal logistics operations for KlearNow. Focusing on speedy execution and high-volume drayage moves in a remote work environment.

Posted 5/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Plan, schedule, and execute drayage moves — port pickups, rail ramp transfers, transloads, and last-mile deliveries — across a high-volume, multimodal shipment portfolio
Manage container free time, chassis availability, demurrage, and detention exposure across multiple terminals and steamship lines with a sharp eye on cost
Draw on multimodal experience to coordinate across carrier networks and deliver seamless end-to-end solutions
Serve as a trusted point of contact for customers — proactive communication, real-time exception management, and consistent follow-through
Leverage our proprietary platform, third-party TMS, and ThoughtSpot analytics to track shipments, surface insights, and stay ahead of exceptions
Review, audit, and dispute carrier invoices including accessorials, demurrage, and per diem with precision and documentation to back it up
Perform key administrative functions: maintain shipment records, manage documentation workflows, generate daily exception and KPI reports, and ensure data integrity across systems
Support carrier onboarding, carrier coordination, and relationship development

Requirements

What you’ll need

3–5 years in logistics operations with direct drayage experience and a strong multimodal background
Solid grasp of port and terminal operations, intermodal rail networks, and steamship line processes
Proven ability to manage demurrage, detention, per diem, and accessorial disputes with documentation and follow-through
Experience working with CBP, customs brokers, and freight forwarders on import/export shipments
Comfortable in a multi-system environment; TMS proficiency required, analytics tool experience (ThoughtSpot, Power BI, or similar) a strong plus
Advanced Excel skills: pivot tables, VLOOKUPs, conditional formatting, and building clean operational trackers from scratch
Strong administrative instincts: organized, accurate, and process-minded with a low tolerance for data errors
Communicates clearly and confidently with customers, carriers, and internal teams
UIIA familiarity and chassis provider experience preferred

Benefits

Comp & perks

Competitive Compensation Package
Comprehensive medical, dental, and vision insurance
Equity
Flexible Time Off
A collaborative, fast-paced operations team with room to grow
Growth: Real career trajectory within a fast-growing, tech-forward logistics company
Monthly Telecom Stipend
Best-in-class tools plus our own proprietary platform
Remote Work Schedule for this position

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logistics operationsdrayage experiencemultimodal backgrounddemurrage managementdetention managementper diem managementaccessorial disputesadvanced Exceldata integrityshipment tracking

Soft Skills

proactive communicationexception managementorganizational skillsaccuracyprocess-mindedclear communicationrelationship developmentadministrative instinctsfollow-throughcustomer service