Senior eCommerce Manager
Klar
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇩🇪 Germany
Visit company websiteSalary
💰 €50,000 - €70,000 per year
Job Level
Senior
About the role
- Become a key partner to our customers and a sparring partner to our internal Success team
- Bring deep eCom expertise, structure and strategic insight — and directly influence customer outcomes
- Take a leading role in improving how customers adopt Klar
- Help customers understand and use Klar to its full potential
- Create educational content, playbooks and scalable best practices
- Partner closely with top DTC brands across their lifecycle
- Run product demos and guide prospects through Klar’s value
- Onboard new customers end-to-end
- Act as a strategic growth partner on topics like performance, profitability, retention, and data
- Troubleshoot issues and solve real operator problems in real time
- Gather structured insights from customer conversations
- Translate operator challenges into product requirements
- Advocate for customer-centric improvements
Requirements
- 3–5+ years of hands-on eCom experience (brand or agency)
- Technical understanding of the modern eCommerce stack — e.g. Shopify or other shop systems, tracking setups, Tag Manager, attribution tools and integrations (Klaviyo, Meta, Google, GA4, etc.)
- Comfortable digging into data, tracking issues and performance bottlenecks
- Senior enough to work independently, own customer outcomes end-to-end, and structure complex problems
- Numbers-driven thinker who can translate data into insights and actions
- Build relationships easily — customers trust you, enjoy talking to you, and see you as a sparring partner
- Curious, driven and learning-oriented — motivated by variety and continuous growth
- German language skills are essential, as a large portion of our customers communicate with us in German
- Comfortable communicating in English.
Benefits
- Deep access to the eCom world — see how leading DTC brands operate
- Top-of-market compensation for senior operators - including a performance-based bonus component
- Cross-functional learning (Success × Product × Engineering)
- Work from anywhere — Munich or fully remote
- High autonomy, zero micromanagement
- A team of strong operators you can learn from — and who will learn from you
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
eCommercedata analysisperformance trackingproblem solvingcustomer onboardingproduct requirements translationeducational content creationplaybook developmentKlaviyoGoogle Analytics 4
Soft skills
relationship buildingcustomer advocacystrategic insightindependent worknumbers-driven thinkingcuriositydrivenlearning-orientedcommunicationtrust building