KLA

Service Sales Account Manager

KLA

full-time

Posted on:

Location Type: Office

Location: Suzhou • China

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About the role

  • Practice KLA core value behavior; customer focused and competitive mindset (ownership, pro-activeness, take one step in advance) and be a role model to other employees.
  • Be the owner of the service business in the assigned area.
  • Lead and drive the business results to meet or exceed the target, with outstanding KPIs
  • Collaborate with other teams in the company such as service manager, account manager and regional administration while driving business through professional execution of GSS management strategies in assigned
  • Understand the requirements and processes of the company in business, work closely with other functional teams in KLA such as Finance, Internal Audit and Trading Compliance to comply
  • Build strong relationships with customers, manage business situations, understand the customer’s needs, be creative to resolve customer issues
  • Act as an expert in customer’s business so that bring the thought leadership to customer that allow customer to grow further by recommending proper product portfolios / solutions
  • Generate service opportunities by assisting customer in acquiring a vision for “unknown gains”
  • Identify and manage service business opportunities based on analysis of customers' needs and technical knowledge of product capabilities and limitations and coordinated internally
  • Understand competitor strengths and weaknesses
  • Create the value proposition to customer based on review and analysis of benefit, cost and value company can deliver
  • Have a shared responsibility with Service Managers and Account Managers for the customers’ business with KLA [both Sales & Service] and work with the different stakeholders within the company in order to ensure customer satisfaction.
  • Participate in sales & marketing activities, trade show; read related publications in order to obtain information about market condition and business trend and industry development, keep management updated

Requirements

  • Familiarity with the PCB industry and strong connection with PCB China customers (preferred) or Semiconductor, Solar and LED capital equipment background
  • Capital equipment business experience of more than 5 years.
  • Proven track record of successful experience selling equipment while achieving and/or exceeding sales targets with value over US$ 500,000
  • University graduate on Electronics/Mechanical/Computer Science or equivalent.
  • Excellent account management skill
  • Service sales experience in PCB industry - an advantage.
  • Foreign company experience – an advantage
  • Sales team management experience (preferred) leadership proven capabilities
  • High level of verbal and written communication skills in both English and local language.
  • Strong negotiation skill
  • Result driving and proactive.
  • Excellent communication and presentation skill
  • Up to 70% travel readiness
  • Minimum Qualifications Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years
Benefits
  • We offer a competitive, family friendly total rewards package
  • We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementsales experiencecapital equipment salescustomer relationship managementbusiness analysisnegotiationpresentation skillstechnical knowledgeKPI managementservice business management
Soft Skills
customer focusedproactiveleadershipcommunicationcollaborationcreativityresult drivenrelationship buildingproblem solvingteam management
Certifications
Doctorate DegreeMaster's DegreeBachelor's Degree