Customer Service Engineer, Dresden
KLA
full-time
Posted on:
Location Type: Office
Location: Dresden • Germany
Visit company websiteExplore more
About the role
- Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving
- Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime
- Understand the interaction between mechanical, electrical, and software systems to support system performance and stability
- Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions
- Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance
- Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships
- Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement
- Analyze system logs and performance data to identify root causes and recommend improvements
- Participate in internal and customer training programs to stay current with product updates and industry trends
- Travel to customer sites for installations, upgrades, training, or urgent support needs
- Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs
- Follow all safety protocols and ensure compliance with company and customer standards during service activities
Requirements
- Open to fresh graduates or candidates with hands-on experience in semiconductor equipment maintenance and escalation, field service, and technical troubleshooting in fab operations
- Ability to communicate clearly and effectively in English for technical discussions and collaboration with global teams
- Familiarity with semiconductor foundry customer service operations is a plus, including equipment issue resolution processes and cross-functional collaboration
Benefits
- We offer a competitive, family friendly total rewards package
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingpreventive maintenanceproblem-solvingdiagnosticsequipment repairspart replacementssystem performance analysisroot cause analysisservice report preparationReturn Material Authorization (RMA)
Soft Skills
communicationcollaborationcustomer supportteamworkprofessionalisminnovationclear documentationcontinuous improvementrelationship buildingtraining participation