responsible for customer service activities that are associated with updating, troubleshooting, diagnosing, and repairing highly complex capital equipment at customer sites
represent the company to the customer and assumes accountability for customer satisfaction with service
assure the operational quality of the system equipment and coordinate actions with customers to minimize down-time
evaluate, analyze, diagnose and troubleshoot technical equipment problems via telephone or at customer site
repair and modify equipment at customer facility
prepare field service reports on customer support activity and provide documentation to other supporting functions on re-occurring issues
prepare quotes for customers based on labor, travel expenses incurred, and parts needed

Requirements

Associates Level Degree and 0 years related work experience
Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical, and electro-optical systems
Analytical skills
Knowledge of computer theory, various operating systems, and applicable operating system software knowledge
Networking in a Windows, Unix or Novell environment
Basic automation functionality on assigned equipment set
Basic Semiconductor industry process knowledge required
Microsoft Office suite proficiency is required

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingdiagnosingrepairinganalyzingevaluatingmodifyingautomation functionalityoperating systemsnetworkingsemiconductor process knowledge

Soft Skills

customer serviceaccountabilitycustomer satisfactionanalytical skills

Certifications

Associates Level Degree