Front Desk Agent – Night Auditor, Hotel Reception
Klüh Service Management GmbH
full-time
Posted on:
Location Type: Office
Location: Dresden • Germany
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About the role
- Greet and check in guests with warm, attentive service
- Handle reservations (written and by phone)
- Maintain and oversee the occupancy schedule
- Handle guest complaints professionally and identify appropriate solutions
- Manage the café-lounge (serving beverages and selling retail items)
- Prepare invoices and ensure accurate cash handling
Requirements
- Completed training in hospitality, gastronomy, tourism or office administration, or relevant professional experience required
- Proficient in MS Office (Outlook, Word, Excel) is required
- Good written communication skills and correct spelling
- Knowledge of English is a plus
Benefits
- Direct employment with Klüh Catering GmbH – no temporary agency work
- Permanent employment contract – long-term prospects
- Compensation according to the DEHOGA Saxony collective agreement, including holiday and Christmas bonuses
- 30 days of vacation per year
- Shift supplements: Night (+15%), Sunday (+50%), Public holiday (+100%)
- JobRad – tax-advantaged bicycle leasing for all types of bikes
- Discounted FitX membership nationwide, no registration fee
- Klüh pension plan – above-average employer contribution to retirement provision
- Staff meals at special rates
- Free use of the hotel fitness room and class offerings
- Free employee parking
- Excellent public transport connections – Infineon Süd stop directly at the hotel
- Career development & training through the TÜV-certified Klüh Academy
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
cash handlinginvoice preparationreservations managementoccupancy schedule management
Soft Skills
customer serviceproblem solvingcommunicationattention to detail
Certifications
hospitality traininggastronomy trainingtourism trainingoffice administration training