Lending Partner Success Intern

Kiva

Managed Lending Partner Success Intern at Kiva.org improving documentation and partner resources. Handling high-volume tasks while working closely with cross-functional teams in a remote setting.

Posted 5/12/2026internshipRemote • 🇺🇸 United StatesEntry Level💰 $800 per monthWebsite

About the role

Key responsibilities & impact

Lead the audit, organization, and standardization of internal documentation to improve clarity and accessibility across the team
Document key processes, systems, and workflows by working closely with team members to capture how things actually operate
Contribute to improving partner-facing resources by auditing existing materials and identifying gaps, inconsistencies, or outdated content
Draft and update content for partner resources, ensuring messaging is clear, accurate, and aligned with Kiva’s voice
Coordinate with cross-functional teams, including Marketing and Creative, to update and refine partner-facing materials
Help ensure consistency across internal and external content, including messaging, structure, and design
Scope and design an internal partnership library or AI agent
Provide operational support during high-volume periods, including assisting with the partner help queue
Support reporting scheduling needs as needed
Contribute to additional projects related to documentation, content development, and partner experience

Requirements

What you’ll need

At least 21 years of age or older by July 14th, 2026
Able to commit to the full 6-month term
Strong critical thinking, with an eye for detail, and ownership of your work
Enjoys problem-solving and relationship building
Strong written and verbal communication
Highly proactive and able to work independently
Highly organized individual with an aptitude for working in a start-up environment.
Intermediate skills in Google Docs, Word, Excel, and PowerPoint

Benefits

Comp & perks

Professional development and skills workshops
Access to Kiva’s network of Kiva Fellowship and Internship Alumni
Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
References are gladly given for successful participants

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

documentationprocess mappingcontent developmentreporting

Soft Skills

critical thinkingattention to detailproblem-solvingrelationship buildingwritten communicationverbal communicationproactivityindependenceorganizational skills