Community Management Coordinator
Kitsch
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage daily interactions across all social platforms (comments, DMs, and tagged posts).
- Serve as the voice of Kitsch, ensuring every response is timely, thoughtful, and perfectly aligned with our brand personality and values.
- Plan and implement social media campaigns, providing engaging text, image, and video content that resonates with our audience.
- Monitor and engage with tagged content and User Generated Content (UGC) to foster a positive, inclusive community.
- Proactively build authentic connections with like-minded brands, creators, and industry professionals.
- Identify organic engagement opportunities to position Kitsch as a leader in the beauty and wellness space.
- Join relevant cultural conversations and capitalize on social trends and platform updates.
- Coordinate with Marketing, PR, Social, and Customer Experience teams to ensure seamless support, accurate messaging, and proper escalation of community issues.
- Track and report on online reviews, FAQs, and sentiment trends.
- Use community feedback and website traffic data to inform content strategy and improve the overall customer experience.
- Organize and manage events to boost brand awareness and strengthen relationships with journalists and industry influencers.
Requirements
- Proven work experience as a community manager or similar role.
- Experience in planning and leading community initiatives.
- Ability to identify and track relevant community KPIs.
- Excellent verbal communication skills.
- Excellent writing skills.
- Excellent interpersonal and presentation skills.
- Hands-on experience with social media management.
- Ability to interpret website traffic.
- Knowledge of online marketing.
- Attention to detail, critical thinker, and problem-solver.
- BSc degree in Marketing or a relevant field.
- Pride in your work.
- Great attitude in life.
- Amazing attention to detail.
- A desire to wear many hats while being a marketing professional.
Benefits
- Competitive Pay (Depending on your experience)
- A dynamic team
- An open mind for new ideas
- Growth… growth and some more growth!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
social media managementcontent strategycommunity initiativesKPI trackingonline marketingevent organizationdata interpretationengagement analysiscontent creationuser generated content
Soft skills
verbal communicationwriting skillsinterpersonal skillspresentation skillsattention to detailcritical thinkingproblem-solvingteam collaborationadaptabilitypositive attitude
Certifications
BSc degree in Marketing