Community Management Coordinator
Kitsch
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Manage daily interactions across all social platforms (comments, DMs, and tagged posts).
- Serve as the voice of Kitsch, ensuring every response is timely, thoughtful, and perfectly aligned with our brand personality and values.
- Plan and implement social media campaigns, providing engaging text, image, and video content that resonates with our audience.
- Monitor and engage with tagged content and User Generated Content (UGC) to foster a positive, inclusive community.
- Proactively build authentic connections with like-minded brands, creators, and industry professionals.
- Identify organic engagement opportunities to position Kitsch as a leader in the beauty and wellness space.
- Join relevant cultural conversations and capitalize on social trends and platform updates.
- Coordinate with Marketing, PR, Social, and Customer Experience teams to ensure seamless support, accurate messaging, and proper escalation of community issues.
- Track and report on online reviews, FAQs, and sentiment trends.
- Use community feedback and website traffic data to inform content strategy and improve the overall customer experience.
- Organize and manage events to boost brand awareness and strengthen relationships with journalists and industry influencers.
Requirements
- Proven work experience as a community manager or similar role.
- Experience in planning and leading community initiatives.
- Ability to identify and track relevant community KPIs.
- Excellent verbal communication skills.
- Excellent writing skills.
- Excellent interpersonal and presentation skills.
- Hands-on experience with social media management.
- Ability to interpret website traffic.
- Knowledge of online marketing.
- Attention to detail, critical thinker, and problem-solver.
- BSc degree in Marketing or a relevant field.
- Pride in your work.
- Great attitude in life.
- Amazing attention to detail.
- A desire to wear many hats while being a marketing professional.
Benefits
- Competitive Pay (Depending on your experience)
- A dynamic team
- An open mind for new ideas
- Growth… growth and some more growth!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
social media managementcontent strategycommunity initiativesKPI trackingonline marketingevent organizationdata interpretationengagement analysiscontent creationuser generated content
Soft Skills
verbal communicationwriting skillsinterpersonal skillspresentation skillsattention to detailcritical thinkingproblem-solvingteam collaborationadaptabilitypositive attitude
Certifications
BSc degree in Marketing