Kitestring Technical Services

Business Analyst

• Gather and document high-level business requirements from retail clients and translate them into functional specifications for technology partners.
• Facilitate requirement discussions, negotiations, and compromises related to timelines, scope, and priorities.
• Develop and maintain documentation, including tax and tender rules, data migration plans, test scripts, and user training materials.
• Create visual materials such as process diagrams, PowerPoint presentations, and Visio/draw.io charts as needed.
• Support test planning and coordinate UAT activities with client staff, ensuring defects are logged, tracked, and resolved.
• Collaborate with partner teams (POS Software Vendors) to organize training and prepare for system transitions.
• Utilize Agile project management tools (ClickUp, Jira) to manage tasks and deliverables.
• Operate effectively in the Eastern Time Zone with occasional travel (up to four trips).

Senior Business Analyst – Retail POS Implementation