Kitchen Tune Up

Operations

• Own and protect the founder's calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)
• Outbound Calling (a meaningful part of this role)
• Cancelled appointment recovery — call cancelled and no-show consultations to reschedule (we currently have a major gap here and need someone who closes it)
• Appointment confirmations — day-before calls to confirm consultations and reduce no-shows
• Proposal follow-up — call open proposals to answer questions and move them to close
• Vendor and supplier coordination — schedule deliveries, confirm payments, request COIs
• Past customer outreach — review requests, referral asks, repeat-business calls
• Coordinate vendor payments through Bill.com (you prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Respond to Amazon Seller Central customer messages (<24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points
• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

Part-Time Executive and Operations Assistant

Project Manager

• Registers showroom prospects in walk-in lead tracking system.
• Generate leads by working personal contacts and social media.
• Qualifies each prospect’s wants and needs into a plan of sales actions.
• Performs job site measuring and gathers the information necessary to create a cabinet layout, which meets the customer’s needs.
• Photographs the remodeling projects that are being measured to provide “before” photographs for the showroom album.
• Gathers information on all job-related products to provide a presentation to the customer.
• Prepares cabinet drawings using 20/20 Design or other computer software.
• Creates a proposal and related information to present to the customer with the goal of creating a sale.
• Revises quotes or drawings as customers’ wants and needs are assessed.
• Collects payments from clients.