KION Group

Customer Success Manager

• Proactively manage end-to-end customer lifecycle plans for assigned accounts.
• Provide full ownership during implementation, launch, and ongoing operations.
• Improve customer outcomes from Dematic products and services.
• Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
• Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
• Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews.
• Serve as the primary advocate and internal representative of the customer.
• Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
• Establish strong internal feedback loops from customers to relevant internal collaborators.
• Maintain accurate and up-to-date customer contact information for effective notifications.
• Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts.
• Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

Senior Customer Success Manager

• Proactively manage end-to-end customer lifecycle plans for assigned accounts.
• Provide full ownership during implementation, launch, and ongoing operations.
• Improve customer outcomes from Dematic products and services.
• Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
• Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
• Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews.
• Serve as the primary advocate and internal representative of the customer.
• Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
• Establish strong internal feedback loops from customers to relevant internal collaborators.
• Maintain accurate and up-to-date customer contact information for effective notifications.
• Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts
• Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

Project Manager

• End‑to‑End Project Accountability
• Own project execution from contract handover through commissioning, acceptance, and close‑out.
• Translate customer contractual and technical requirements into defined scope, work packages, and deliverables.
• Ensure projects are delivered on time, on budget, safely, and in compliance with quality standards.
• Serve as the single point of accountability for all customer communication and deliverables.
• Develop and maintain integrated project schedules in collaboration with Project Planners/Schedulers.
• Monitor progress, critical paths, and variances; implement corrective actions proactively.
• Own project Risk and Opportunity management, including mitigation strategies and risk owners.
• Lead and coordinate cross‑functional project teams across Engineering, Procurement, Site, Commissioning, and Partners.
• Report project status to Program, Portfolio, Business Unit, Regional, and Global Management.

Senior Project Manager

Full-stack Engineer

• Design, implement, and maintain features on the Configure platform used to model and configure automated warehouse solutions.
• Develop high-quality, maintainable code using modern engineering practices including code reviews, automated testing, and CI/CD pipelines.
• Build and extend 3D parametric components and configuration logic used to represent complex warehouse automation systems.
• Analyze technical problems, identify root causes, and implement robust solutions that scale across multiple deployments.
• Collaborate with product owners and solution architects to translate business and engineering requirements into technical designs.
• Contribute to system architecture decisions, including performance optimization, modularization, and framework improvements.
• Write unit tests, integration tests, and automated validation to ensure reliability and maintainability of the codebase.
• Review code from peers and mentor junior engineers on standard methodologies, architecture, and debugging techniques.
• Improve UI architecture and maintain clean separation between UI, configuration logic, and data models.
• Work closely with global development teams to align on architecture, coding standards, and feature implementation.
• Investigate and resolve production issues, performance bottlenecks, and edge cases in complex configuration scenarios.
• Document system behavior, architecture decisions, and development practices to support long-term maintainability.
• Continuously evaluate tools, frameworks, and approaches that improve engineering efficiency and system robustness.

CET Software Engineer

Manager

• Acts as regional Dematic contact to the customer.
• Lead, coordinate, and direct all functions and reporting personnel.
• Deliver the business objectives.
• Build capabilities of the overall maintenance team.
• Reinforce the values of the organization.
• Set an example and mentor all team members.
• Evaluate and implement changes in methods or procedures.
• Identify resource needs and develop justification.
• Troubleshoot and resolve complex problems.

Start-up Services Manager

Technical Account Manager

• Own a portfolio of 15-25 customer accounts and serve as their primary point of contact for all platform, technical, and relationship matters
• Run high-cadence customer syncs: weekly calls with high-touch accounts and monthly syncs with the broader portfolio, with structured agendas, notes, and tracked action items
• Advise customers on platform upgrades: timing, release notes highlights, known issues, and coordinating phased rollouts from sandbox to non-prod to production
• Troubleshoot and own customer platform issues end-to-end, including compliance dashboard configuration, spend reporting gaps, permissions, integrations, and enforcement policy behavior
• Guide customers on cloud governance and FinOps best practices: budget-to-actuals analysis, cost anomaly investigation, multi-cloud spend visibility, and rightsizing guidance
• Drive adoption of new platform features and capabilities, including AI-assisted tooling, through demos, working sessions, and proactive outreach
• Maintain accurate, current account health tracking in CRM after every meaningful interaction: open items, sentiment, risk flags, and next steps
• Perform quarterly business reviews (Kion Objective Reviews / KORs) covering platform utilization, ROI, and forward-looking recommendations
• Serve as the bridge between customers and Kion's Support team, ensuring tickets are scoped correctly, prioritized appropriately, and moving; escalating when they are not
• Represent customer bug reports and feature requests in internal cross-functional reviews, with context on business impact and urgency
• Attend and contribute to internal rhythms: weekly TAM Sync, Support Team Sync, Bug and Feature Review, Sprint Demos, and monthly Product leadership syncs
• Partner with Account Executives on renewal cycles, expansion opportunities, and Professional Service SOWs
• Contribute to the Kion Success Center knowledge base when documentation gaps are identified based on recurring customer questions
• Engage customers in the Kion community Slack (Cloudunity) with release updates, answers, and discussions

Director

• Deliver on Customer Projects.
• Execute installation efforts at customer sites under the safest conditions, providing the highest quality, in the most efficient way and achieving world class customer satisfaction.
• Play a key role in crafting the future of our installation processes.
• Lead a team of highly skilled professionals and drive the successful implementation of our innovative solutions.
• Ensure flawless execution and customer happiness.
• Coordinate Mechanical Installation, Electrical Installation, and Pre-Commissioning of Dematic solutions.
• Develop and manage project costing, budgets, and business plans.
• Foster a culture of teamwork and cooperation, drive efficiency, and reduce waste through innovative installation improvement initiatives.
• Build impactful project installation strategies and programs in close partnership with the installation function.
• Recruit, develop, motivate, and manage a group of extensively trained Project Installation professionals, ensuring we meet all business objectives.

Director, Installation

Technical Project Manager

• You independently develop and implement solutions to meet complex regulatory requirements in the field of battery technology across the group and proactively advise various business units and management.
• You are responsible for group-wide activities related to the EU Battery Regulation and manage topics such as CE declaration, carbon footprint, battery passport, recycling, and the coordination of strategic committee work.
• You represent our company in relevant national and international standardization and industry association structures (e.g., DKE, CENELEC, IEC, FEM, CharIN) and actively contribute your technical expertise to the development of standards.
• You monitor developments in electrotechnical standards and expert committees, prepare relevant standards and regulatory requirements, and analyze their impact on our products.
• You advise development teams on the application of product standards and EU requirements and plan product approvals and certifications by third parties together with internal teams.
• You work closely with various departments, coordinate alignments with a goal-oriented approach, and ensure that regulatory and technical requirements are implemented efficiently and considered as early as possible in the development process.

Technical Project Manager – Energy Management, Infrastructure

• Die strategischen Planungsprozesse leiten und dabei eng mit dem Senior Management, Finance sowie weiteren Fachbereichen zusammenarbeiten, um kurz‑, mittel‑ und langfristige Strategien für KION ITS EMEA zu entwickeln und umzusetzen
• Die Umsetzung strategischer Initiativen koordinieren und strategische Prozesse nachhaltig im Unternehmen verankern
• Eng mit Teams aus Marketing, Vertrieb & Service, Automation, Controlling, M&A und Operations zusammenarbeiten und dabei wertvolle Einblicke in unterschiedliche Geschäftsbereiche gewinnen
• Die Entwicklung überzeugender Strategien über verschiedene Geschäftsbereiche und Regionen hinweg verantworten, die nachhaltiges Wachstum und langfristige Wertschöpfung ermöglichen
• Markt‑ und Wettbewerbsanalysen durchführen, um Trends, Chancen und Risiken zu identifizieren, und diese Erkenntnisse in konkrete, umsetzbare strategische Empfehlungen übersetzen
• Wachstumsstrategien und operative Potenziale für einzelne Projekte durch die Analyse von Kunden, Märkten, Wettbewerbern und internen Prozessen identifizieren sowie klare, prägnante Präsentationen und Handlungsempfehlungen für Senior Stakeholder erstellen
• Gemeinsam mit den jeweiligen Strategy Leads klare Meilensteine definieren und nachverfolgen, um die erfolgreiche Umsetzung zentraler Strategieprojekte im Einklang mit dem Wertschöpfungsplan sicherzustellen
• Während des gesamten Projektlebenszyklus eine klare, strukturierte und zielorientierte Kommunikation mit allen relevanten Stakeholdern sicherstellen

Senior Manager Strategy

Sales

• Maximise all business opportunities (new, used, rentals, aftermarket) by selling the full range of Linde Material Handling equipment
• Working together with other departments to ensure agreed service levels are maintained and customers retained
• Identify and promote all used truck business opportunities
• Sell the complete range of used counterbalance and warehouse equipment to all business types
• Sell service maintenance contracts and other value add opportunities for the Company based on the solutions required to satisfy the customer’s need(s)
• Provide innovative strategies and tactics to secure and win profitable business
• Maintain relationships and further develop business opportunities with existing customers
• Ensure sufficient contact is made at all levels within a customer/prospect account as part of a development strategy
• Make regular use of product demonstrations, factory, branch, and reference site visits
• Provide, on request, a detailed account strategy for all larger customers/prospects in territory
• Attend and actively participate in all regular sales meetings on a monthly basis
• Investigate customer complaints and account queries and endeavour to arrive at a satisfactory outcome

Area Sales Manager

Mechanical Engineer

• Understands the design of complex systems that integrate electrical controls hardware, programming and software to estimate complete controls solutions for customers
• Completes complex material specification, able to read and comprehend schematics and PLC programs and appropriate follow-up of technical details
• Completes recommendations for ideas related to productivity improvement, cost reduction and improvement in customer satisfaction
• Participates in providing estimates for semi-complex projects to the solution development team
• Performs complex technical interchange and knowledge transfer for both processes and application of products to system design
• Performs full range of standard work for the professional field
• Explains and discusses complex, unusual problems to other team members to provide proper controls solutions for customer requests
• Identifies and resolves more complex problems and applies problem-solving skills in order to deal with most situations
• Provides general guidance or training support for professional staff
• Travels 10% (max 20%) to different Customer and Dematic locations across the United States

Senior Solution Design Engineer

• Deliver on Customer Projects, executing installation efforts at customer sites under the safest conditions.
• Provide the highest quality, in the most efficient way achieving world class customer satisfaction.
• Lead a team of highly skilled professionals to drive the successful implementation of innovative solutions.
• Ensure flawless execution and customer happiness by coordinating Mechanical Installation, Electrical Installation, and Pre-Commissioning of Dematic solutions.
• Develop and manage project costing, budgets, and business plans.
• Foster a culture of teamwork and cooperation, driving efficiency and reducing waste through innovative installation improvement initiatives.

Director of Installation

Program Manager

• Own the end-to-end warranty process (including concessions), from warranty terms to warranty scope, claim intake to resolution, and post-analysis.
• Partner with business leaders to ensure accountability across their respective teams in resolving customer issues originating from their areas, ensuring timely and effective corrective actions.
• Collaborate with Project Engineering, Installation, Manufacturing, R&D, and other departments to drive system improvements and reduce recurring issues.
• Develop and implement strategies to reduce warranty costs while improving customer experience.
• Establish clear communication channels with customers to ensure transparency and responsiveness throughout the warranty process.
• Act as the primary point of contact for warranty-related blocking issues and inquiries.
• Analyze warranty data to identify trends, forecast risks, and support data-driven decision-making.
• Present regular updates to senior leadership on warranty performance, issue resolution progress, and improvement initiatives.
• Champion a culture of ownership and ongoing improvement across the organization.

Warranty Program Manager

Engineer

• Design header steel support solutions for hanging mechanical equipment from the customer’s building within Dematic’s cad system.
• Prepare and deliver load analysis, accurate Bill of Materials, and installation drawings to the project execution team.
• Track and provide input/feedback on header steel schedule and deliverables.
• Will work on multiple projects simultaneously.
• Coordinate and communicate with onsite project and installation team members for Header Steel specific topics.
• Other responsibilities as required.

Mechanical Project Engineer – Structural Team

• Responsible for completing mechanical engineering scope for assigned modernization/retrofit projects
• Work independently and perform research tasks to address unknowns as needed throughout the course of the project
• Collaborate closely with Project Managers, Controls Engineers, and Installation resources to accurately craft and order equipment using Dematic application tools and processes
• Lead technical design reviews with peers and subject matter experts
• Build and release engineering drawings such as equipment layouts, structure and guarding configurations, pneumatic design, egress and permitting sets, etc.
• Troubleshoot equipment in the field
• Responsible for project performance including timely delivery, budget adherence, quality, and risk management