Software Engineer – Tech Support

KION Group

Software Support Engineer providing remote second level customer support at Dematic. Collaborating with customers and technicians to resolve issues and ensure satisfaction.

Posted 6/19/2026full-timeMissouri, Texas, Utah, Wisconsin • 🇺🇸 United StatesJunior💰 $65,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Provide remote, second level customer support.
Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues.
Participate in emergency situations requiring on-site support.

Requirements

What you’ll need

Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
1–3 years of experience in technical support or data analysis.
Knowledge of multiple programming languages, operating systems, databases, and networking.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportdata analysisprogramming languagesoperating systemsdatabasesnetworking

Soft Skills

customer supportcommunicationcollaborationproblem-solving

Certifications

Associate degree in EngineeringAssociate degree in ITBachelor’s degree in EngineeringBachelor’s degree in IT