Software Engineer – Tech Support

KION Group

Software Support Engineer providing remote second level customer support for Dematic's Customer Service team. Collaborating with technicians and engineers while analyzing tools and systems for optimization.

Posted 6/18/2026full-timeRemote • Missouri, Texas, Utah, Wisconsin • 🇺🇸 United StatesJunior💰 $65,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Provide remote, second level customer support with Dematic's Customer Service team.
Work closely with customers, first level technicians, and software/technical engineers to resolve customer issues.
Participate in emergency situations requiring on-site support.
Analyze and improve tools, systems, and processes.
Resolve moderately difficult issues and manage recurring tasks.

Requirements

What you’ll need

Associate degree in Engineering, IT, or related field (Bachelor’s preferred).
1–3 years of experience in technical support or data analysis.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportdata analysis

Soft Skills

customer supportproblem solvingcommunicationcollaboration

Certifications

Associate degreeBachelor’s degree