Warranty Manager

KION Group

Warranty Manager responsible for management of warranties and customer service in Spain and Italy. Overseeing warranty claims, customer service, and developing service improvement strategies.

Posted 6/17/2026full-timeCOSLADA • 🇪🇸 SpainMid-LevelSenior💰 €44,625 - €65,450 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

To manage the warranty of BS New Projects in the Spain and Italy area.
Ensure that customers are provided with the highest levels of service in regards to the warranties on products and services.
Provide customer service, managing and tracking warranties, monitoring and evaluating warranty claims, and working with suppliers and vendors to resolve customer warranty issues.
Work with management to develop and implement strategies for improving customer service in regards to warranties.

Requirements

What you’ll need

University degree in Engineering preferred, or equivalent technical background.
Experience in warranty management within an industrial or technical environment.
Strong process-oriented mindset with the ability to standardize and improve workflows.
Problem-solving and analytical skills with a structured approach.
Good organizational skills and ability to manage multiple priorities.
Customer service orientation and focus on quality of execution.
Strong communication and interpersonal skills.
Ability to work independently and in cross-functional teams.
High attention to detail and accuracy in data and reporting.
Ability to anticipate issues and proactively propose solutions.
Proficiency in common business software (Excel/ERP tools is a plus).
Fluent in Spanish or Italian, and English.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

warranty managementprocess improvementanalytical skillsproblem-solvingorganizational skillsdata accuracyworkflow standardization

Soft Skills

customer service orientationcommunication skillsinterpersonal skillsindependent workcross-functional teamworkattention to detailproactive problem-solving

Certifications

University degree in Engineering