Senior Manager, Software Documentation

KION Group

Sr Manager for Software Documentation leading technical writing team at Dematic. Responsible for high-quality documentation deliverables for software platforms supporting global projects.

Posted 5/16/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesSenior💰 $123,200 - $154,000 per yearWebsite

Tech Stack

Tools & technologies

CloudIoT

About the role

Key responsibilities & impact

Build positive relationships with engineers, product managers, other authorities and collaborators, and leaders of those groups along with colleagues in PTI.
Conduct needs analysis sessions to determine the appropriate depth and breadth of content for the various internal and external audiences.
Write, edit, and organize technical content regarding installing, configuring, and customizing Dematic software products and required third party applications.
Take complex input and information from multiple sources, analyze to determine next steps, and effectively execute the plan, adjusting as needed.
Partner with instructional designers to create engaging and accurate learning content.
Learn the products and be self-sufficient in using software with simulators and test equipment.
Establish a strong feedback loop with experts in various roles and continuously improve deliverables.
Lead monthly team meetings and regular 1-on-1s to foster information sharing, recognition, and connection.

Requirements

What you’ll need

Minimum 6 years of experience documenting technical products.
Exceptional writing skills to produce effective technical content for an engineering audience.
Experience creating API and code documentation and other developer deliverables.
Proficiency with content authoring, publishing, and multimedia development using a variety of applications.
Skilled in communication, stakeholder engagement, and cross-functional teamwork to align teams with business objectives.
Strong analytical and problem-solving skills with high attention to detail.
Knowledge of cloud platforms, edge devices, IOT 4.0, and similar concepts.
Confirmed experience with information architecture.
Familiarity with usability, user experience, and UX writing.
Bachelor’s degree in technical writing, English, communications, computer science, or similar field. Master’s degree desired, equivalent certifications and experience may be substituted.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writingAPI documentationcode documentationcontent authoringpublishingmultimedia developmentinformation architecturecloud platformsIOT 4.0usability

Soft Skills

writing skillscommunicationstakeholder engagementcross-functional teamworkanalytical skillsproblem-solvingattention to detailrelationship buildingleadershipfeedback

Certifications

Bachelor’s degreeMaster’s degreeequivalent certifications