Senior Manager, Software Documentation

KION Group

Sr Manager leading technical writing teams at Dematic. Driving high quality documentation for software platforms to enhance customer support and project execution.

Posted 5/15/2026full-timeGrand Rapids • Missouri • 🇺🇸 United StatesSenior💰 $123,200 - $154,000 per yearWebsite

Tech Stack

Tools & technologies

CloudIoT

About the role

Key responsibilities & impact

Build positive relationships with engineers, product managers, other authorities and collaborators.
Conduct needs analysis sessions to determine appropriate depth and breadth of content for various audiences.
Write, edit, and organize technical content regarding installing, configuring, and customizing Dematic software products.
Take complex input and information from multiple sources, analyze to determine next steps, and effectively execute the plan.
Partner with instructional designers to create engaging and accurate learning content.
Learn the products and be self-sufficient in using software with simulators and test equipment.
Establish a strong feedback loop with experts in various roles and continuously improve deliverables.
Lead monthly team meetings and regular 1-on-1s to foster information sharing, recognition, and connection.

Requirements

What you’ll need

Minimum 6 years of experience documenting technical products.
Exceptional writing skills to produce effective technical content for an engineering audience.
Skilled in communication, stakeholder engagement, and cross-functional teamwork.
Strong analytical and problem-solving skills with high attention to detail.
Knowledge of cloud platforms, edge devices, IOT 4.0, and similar concepts.
Confirmed experience with information architecture.
Familiarity with usability, user experience, and UX writing.
Experience creating API and code documentation and other developer deliverables.
Proficiency with content authoring, publishing, and multimedia development using a variety of applications.
Experience with DITA and structured authoring.
Experience in material handling systems or similar industry would be an asset.
Bachelor’s degree in technical writing, English, communications, computer science, or similar field. Master’s degree desired, equivalent certifications and experience may be substituted.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical writinginformation architectureAPI documentationcode documentationcontent authoringmultimedia developmentDITAstructured authoringcloud platformsIOT 4.0

Soft Skills

writing skillscommunicationstakeholder engagementcross-functional teamworkanalytical skillsproblem-solving skillsattention to detailrelationship buildingfeedback loop establishmentteam leadership

Certifications

Bachelor’s degreeMaster’s degreeequivalent certifications