Manager

• Manage and lead a team of Field and Site-based Service Technicians to achieve business goals
• Enhance Key/National Account customer experience by meeting and exceeding agreed KPIs
• Manage budget requirements to ensure service targets are achieved
• Conduct regular team and individual meetings, including toolbox talks, to foster development and monitor performance and KPIs
• Participate in sales, service, and rental meetings to address and resolve service-related issues
• Visit key account customers on a regular call cycle to maintain service presence and present customer reports on fleet and service performance
• Contribute meaningfully to customer interactions to build strong customer relationships

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