Controls Engineer, Technical Support

KION Group

. Participates in the support of semi-complex systems that integrate hardware and software.

Posted 4/22/2026full-timeMissouri, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $140,000 per yearWebsite

Tech Stack

Tools & technologies

CloudERPOracle

About the role

Key responsibilities & impact

Participates in the support of semi-complex systems that integrate hardware and software.
Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction.
Provides troubleshooting expertise to Dematic's customers.
Travel between 20-30% to different customer locations which may include weekends, holidays, and overtime.
Average day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management, 30% Training/Training Development.

Requirements

What you’ll need

Associate or Bachelor’s degree in Engineering, Technical Management, or related field (or equivalent experience).
3–5 years of experience in technical support within material handling, automation, or logistics.
3+ years' experience with controls hardware troubleshooting.
3+ years electrical troubleshooting experience.
Strong understanding of automated systems and basic PLC troubleshooting.
Capable of troubleshooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platforms experience a plus.
Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
Excellent problem-solving, communication, and organizational skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Willingness to work flexible hours and participate in on-call rotations.
Strong customer service mentality.
Strong verbal communication skills over the phone.
Ability to work independently and manage teams.

Benefits

Comp & perks

Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportcontrols hardware troubleshootingelectrical troubleshootingautomated systemsPLC troubleshootingAllen Bradley Logix PLCSiemens PLCModicon PLCmaterial handlingautomation

Soft Skills

problem-solvingcommunicationorganizational skillscustomer service mentalityability to work independentlyability to manage teamsability to work in a fast-paced environmentability to manage multiple prioritieswillingness to work flexible hoursstrong verbal communication skills

Certifications

Associate degree in EngineeringBachelor’s degree in EngineeringTechnical Management degree