KION Group

Customer Success Manager

KION Group

full-time

Posted on:

Location Type: Office

Location: Grand Rapids • Missouri • Texas • United States

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Salary

💰 $64,500 - $94,600 per year

About the role

  • Proactively manage end-to-end customer lifecycle plans for assigned accounts.
  • Provide full ownership during implementation, launch, and ongoing operations.
  • Improve customer outcomes from Dematic products and services.
  • Track, measure and report on important data that provide a comprehensive view of customer outcomes including customer happiness, solution adoption and long-term value.
  • Proactively reduce customer concerns through early issue identification and coordination with sales, execution and services organizations.
  • Build strong relationships with key customer contacts via regular check-ins, touch point meetings and business reviews.
  • Serve as the primary advocate and internal representative of the customer.
  • Identify, track, and communicate expansion and upsell/cross sell opportunities of our offerings and solutions with the Sales team.
  • Establish strong internal feedback loops from customers to relevant internal collaborators.
  • Maintain accurate and up-to-date customer contact information for effective notifications.
  • Coordinate the regular review and communication of technical and product bulletins to relevant customer contacts
  • Ensure regular documentation and update of the installed data and relevant customer-specific information to maintain a comprehensive and current knowledge base.

Requirements

  • Bachelor’s degree (or equivalent experience)
  • 3-5 years experience in customer success, account management, client services, customer support, or equivalent customer management
  • Material handling experience a plus
  • Exceptional time management ability
  • Ability to thrive in a collaborative and multifaceted environment
  • Proactive approach dedicated to customer success
  • Strong customer focus and passion for helping clients succeed, with strong communication skills
  • Strong organizational and communication skills
  • Proven track record to work both independently and collaboratively
  • Ability to balance critical thinking with operational execution
  • Analytical and process oriented, with an ability to analyze data and offer actionable insights
  • Strong solid understanding of MS Office products and a demonstrated ability to learn new software quickly
  • Ability to reduce issues to core elements and develop solutions using problem solving and analytical skills
  • Ability to travel requirement to customer sites as needed (approximately 30%+)
Benefits
  • Career Development
  • Competitive Compensation and Benefits
  • Pay Transparency
  • Global Opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient servicescustomer supportdata analysisproblem solvingmaterial handling
Soft Skills
time managementcollaborationproactive approachcustomer focuscommunicationorganizational skillscritical thinkinganalytical skills
Certifications
Bachelor's degree