Warranty Program Manager
KION Group
full-time
Posted on:
Location Type: Hybrid
Location: Grand Rapids • Missouri • Texas • United States
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Salary
💰 $82,875 - $121,550 per year
About the role
- Own the end-to-end warranty process (including concessions), from warranty terms to warranty scope, claim intake to resolution, and post-analysis.
- Partner with business leaders to ensure accountability across their respective teams in resolving customer issues originating from their areas, ensuring timely and effective corrective actions.
- Collaborate with Project Engineering, Installation, Manufacturing, R&D, and other departments to drive system improvements and reduce recurring issues.
- Develop and implement strategies to reduce warranty costs while improving customer experience.
- Establish clear communication channels with customers to ensure transparency and responsiveness throughout the warranty process.
- Act as the primary point of contact for warranty-related blocking issues and inquiries.
- Analyze warranty data to identify trends, forecast risks, and support data-driven decision-making.
- Present regular updates to senior leadership on warranty performance, issue resolution progress, and improvement initiatives.
- Champion a culture of ownership and ongoing improvement across the organization.
Requirements
- Bachelor’s degree in Business, Engineering, Quality Management, or a related field.
- 5+ years of experience in warranty management, customer service, or quality.
- Proven engineering experience is preferred.
- Lean Six Sigma or Quality certification is helpful.
- Experience with direct customer contact is helpful.
- Business insight paired with strong analytical skills.
- Excellent communication and conflict resolution skills.
- Ability to influence organizations and lead enterprise-wide initiatives.
- Working experience with SAP is preferred.
- Experience managing customer blocking issues, internal partner concerns, and delivering high-impact resolutions.
- Experience with warranty systems, claims processing, and continuous improvement methodologies is preferred.
- Ability to travel up to 20%.
- Ability to thrive in a fast-paced, dynamic environment with multiple priorities.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warranty managementclaims processingdata analysiscontinuous improvement methodologiesLean Six Sigmaquality managementengineering experiencecustomer servicestrategic developmentissue resolution
Soft Skills
communicationconflict resolutionanalytical skillsinfluenceleadershipownershipcollaborationresponsivenesstransparencycustomer experience
Certifications
Lean Six SigmaQuality certification