Field Operations Manager
KION Group
full-time
Posted on:
Location Type: Office
Location: Grand Rapids • Missouri, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $94,125 - $138,050 per year
Job Level
SeniorLead
About the role
- Source, train, schedule, and manage field support staff and resources.
- Provide training on dispatch board and field processes.
- Forecast Operations needs and manage invoicing.
- Backfill technicians due to attrition and arrange vacation schedules at various sites.
- Work closely with commissioning teams for effective crossover of responsibilities for post launch support.
- Assign, monitor, and review the progress and accuracy of assigned work.
- Prioritize and schedule Customer Operations Technicians based on skills availability.
- Ensure technicians acknowledge and resolve case assignments accurately (via Salesforce).
- Connect with customers regarding ETAs and scheduling changes.
- Coordinate, implement, and supervise various project activities.
- Participate in corrective actions to resolve customer complaints.
- Travel required: 15–20% within the US.
- On call for after-hours issues (nights, weekends, holidays).
Requirements
- A Bachelor’s degree or equivalent experience in a related field is helpful.
- Minimum 10 years’ experience in Field Service management (manager level).
- High school diploma or equivalent experience with at least 3 years of customer service experience (supervisor level).
- Strong interpersonal and leadership skills for managing internal/external customers and technical personnel.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
field service managementdispatch board traininginvoicing managementproject coordinationcustomer complaint resolutioncase assignment managementschedulingresource managementtechnical personnel managementforecasting operations needs
Soft skills
interpersonal skillsleadership skillscustomer servicecommunication skillsproblem-solvingteam managementorganizational skillsprioritizationcollaborationadaptability
Certifications
Bachelor's degreehigh school diploma